Insurance Retention Specialist: Prevent Lapses & Build Trust

Deka Minas (Pty) Ltd; Pretoria; On-site; ZAR 204,000 - 400,000; Full time

Benefits offered by this job

Professional development

Job summary

Deka Minas (Pty) Ltd is seeking a results-driven Retentions Consultant to engage with customers, understand their concerns, and develop tailored strategies to prevent policy lapses. You will negotiate mutually beneficial outcomes and maintain comprehensive client records in a fast-paced environment.

In this role, you will collaborate across departments to resolve queries, educate clients on product benefits, and contribute to improved retention metrics while ensuring compliance with industry

Qualifications

• Matric / Grade 12 is required.
• RE5 qualification is required.
• Minimum 2 years' experience in retentions, customer care, customer service, or sales.
• Strong communication, negotiation, and relationship-building skills.
• Proficiency in relevant applications.

Responsibilities

• Engage with customers to prevent policy lapses.
• Understand and address customer concerns.
• Negotiate and effect positive resolutions.
• Maintain accurate records and documentation.
• Collaborate with team members to meet retention targets.

Skills

Communication

Negotiation

Relationship-building

Education

Matric / Grade 12

RE5 qualification

Job description

Deka Minas (Pty) Ltd is seeking a results-driven Retentions Consultant to engage with customers, understand their concerns, and develop tailored strategies to prevent policy lapses. You will negotiate mutually beneficial outcomes and maintain comprehensive client records in a fast-paced environment.

In this role, you will collaborate across departments to resolve queries, educate clients on product benefits, and contribute to improved retention metrics while ensuring compliance with industry