Retail Store Leader: Drive Sales & Customer Experience

TFG Limited; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

TFG Limited is looking for a store leader in Gauteng to drive turnover and manage expenses while reducing stock losses. You will lead recruitment, development and performance of staff, and ensure merchandising standards across the store.

A strong customer service focus will be essential to meet customer demands and achieve targets. Ideal candidates have matric and at least 3 years of retail experience including 1 year in a leadership role, demonstrating leadership and a results-driven mindset in

Qualifications

• Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Knows the Buying Influences

Leverages Digital Communications with

Manages Resistance

Managing the Sales Process

Negotiation & Selling

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Minimum 3 years retail experience with 1 year store leadership

Job description

TFG Limited is looking for a store leader in Gauteng to drive turnover and manage expenses while reducing stock losses. You will lead recruitment, development and performance of staff, and ensure merchandising standards across the store.

A strong customer service focus will be essential to meet customer demands and achieve targets. Ideal candidates have matric and at least 3 years of retail experience including 1 year in a leadership role, demonstrating leadership and a results-driven mindset in