Retail Store Assistant - Steps to Health, Plumstead

Dis-Chem; Cape Town; On-site; ZAR 100,000 - 134,000; Full time

Benefits offered by this job

Market related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies’ Steps to Health, Plumstead store invites applications for a Retail Store Assistant. You will help manage daily store operations and handle administrative tasks in line with company policy.

The role requires Grade 12, basic computer skills (Word, Excel, Outlook) and SAP knowledge, plus retail experience. You will engage with customers, handle stock queries, refunds, and support the receiving team.

Qualifications

• Grade 12/Matric is required.
• Retail experience is essential.
• Basic computer skills including Word, Excel and Outlook; SAP knowledge is needed.

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customers with enquiries and refer to appropriate departments.
• Manage refunds and returns at the point of sale.
• Verify and review deliveries and invoices for total accuracy.
• Assist Receiving Manager with Distribution Centre claims.

Skills

Retail experience

Basic computer skills

Education

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Job description

Description

Dis-Chem Pharmacies’ Steps to Health, Plumstead store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements:
Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Description:

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies
Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity and Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Package & Remuneration

Market Related

About Us

Since our founding in 1978, Dis-Chem has grown into South Africa’s leading health-and-wellness retail chain — with over 20 000 employees across our stores and head office. Today, with over 300 stores across South Africa, Botswana and Namibia, Dis-Chem is the heartbeat of health, wellness and everyday value.

When you join our Retail team, you become part of a culture that blends service excellence, every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.

When you join our Retail team, you become part of a culture that blends service excellence, every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.

What Makes Retail at Dis-Chem exciting

• You’ll work in a store environment known for high foot-traffic, brand trust, and strong retailer reputation.
• We emphasise growth: training, development, identifying you for future leadership roles.
• You are our “front-line” – greeting customers, understanding their needs, assisting them to find the right health, wellness and beauty products.

What You Get

• A job where you directly impact people’s wellbeing and shopping-experience, not just selling stuff.
• A solid brand behind you, with a large footprint nationally, meaning real opportunities across stores.
• Training and career-pathing: entry level to senior retail/operations roles.
• Discounts and benefits: as a retail employer focused on health/wellness you’ll get priority customer pricing.
• For those who step up: possibility of moving into supervisory, store-management or even broader operations roles.