Retail Store Assistant - Overport

Dis-Chem Pharmacies Limited; Durban; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies invites applications for a Retail Store Assistant at the Overport store. The role supports store management to ensure store operations and administration follow policy and procedure.

Requirements include Grade 12 / Matric, basic computer skills, and SAP familiarity. The position emphasizes customer service, handling stock queries, refunds, and maintaining internal controls under pressure.

Qualifications

• Grade 12 / Matric is required.
• Basic computer skills including Word, Excel and Outlook.
• SAP proficiency is preferred.

Responsibilities

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customers with enquiries and refer to appropriate departments.
• Adhere to the customer turnover per hour rate as per policy.
• Manage shorts and overs at the point of sale, including floats.
• Manage refund and return transactions.
• Ensure back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist Receiving Manager with Distribution Centre claims.
• Manage and control high risk stock.
• Prepare daily run reconciliation.
• Ensure cashiers have enough change to maintain service level.
• Maintain cash handling documentation and float management.
• Retail administration and operational knowledge.
• Team player with strong customer relations.
• Demonstrate leadership, honesty and ability to work under pressure.

Skills

Customer service

Basic computer skills

SAP

Education

Grade 12 / Matric

Tools

SAP

Job description

Dis-Chem Pharmacies’ Overport store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.

Job Specification:

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.
• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.