Retail Store Assistant - Cape Gate

Dis-Chem Pharmacies Limited; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Cape Gate store invites applications for a Retail Store Assistant. The role supports overall store management, ensuring operations and admin tasks align with policy and procedure.

Essential qualifications include Grade 12, basic computer skills (Word, Excel, Outlook) and SAP, plus retail experience. Responsibilities cover customer service, stock and cash handling, and interdepartmental coordination.

Qualifications

• Grade 12 / Matric is required.
• Basic computer skills (Word, Excel, Outlook) and SAP experience.
• Retail experience essential.

Responsibilities

• Handle customer complements and complaints and report to management.
• Maintain professional customer relationships.
• Resolve stock queries and ensure timely feedback.
• Manage cash handling, float, refunds and returns.
• Verify deliveries and invoices for accuracy.
• Assist Receiving Manager with Distribution Centre claims.
• Ensure correct handling of back stock and returned goods.
• Support branch change orders to ensure cashiers have change.

Skills

Retail experience

Computer skills

Team player

Leadership

Honesty

Pressure handling

Deadline driven

Education

Grade 12 / Matric

Tools

SAP

Job description

Dis-Chem Pharmacies’ Cape Gate store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be to assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification…

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.