Retail Store Assistant - Blueberry Square

Dis-Chem Pharmacies Limited; Roodepoort; Vor Ort; ZAR 78.000 - 123.000; Vollzeit

Benefits dieser Stelle

Medical aid

Provident fund

Staff account

Zusammenfassung

Dis-Chem Pharmacies Roodepoort invites applications for a Retail Store Assistant to support daily store operations and ensure service standards. You will manage customer queries, process transactions, and liaise with departments to resolve issues.

Essentially, Grade 12, basic computer skills (Word, Excel, Outlook) and SAP are required, along with retail experience. A reliable team player with leadership potential is preferred, aiming for efficient store performance.

Qualifikationen

• Grade 12 / Matric is required.
• Basic computer skills including Word, Excel and Outlook; SAP.
• Retail experience and customer service focus.

Aufgaben

• Manage and report customer complements and complaints to management.
• Establish professional relationships with customers.
• Address stock queries and resolve customer issues.
• Maintain effective external communication with customers for feedback.
• Assist customers with inquiries and refer to appropriate departments.

Kenntnisse

Retail experience

Customer relations

Team player

Leadership

Deadlines

Ausbildung

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Jobbeschreibung

Dis-Chem Pharmacies’ Blueberry Square store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification…

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.