Resourcing Specialist

Integrity360; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Integrity360 is seeking a commercially minded and highly organised Professional Services Resource Planning Specialist to match the right skills and capacity to customer demand across multiple regions. You will sit at the heart of our Professional Services, collaborating with delivery leaders, project managers, sales and finance to improve utilisation and provide visibility of capacity and future demand.

This role suits someone who enjoys bringing structure to a fast-moving environment and

Qualifications

• Experience in resource planning and workforce planning.
• Strong organisational skills and ability to manage priorities.
• Advanced Excel skills with data interpretation.
• Experience with Power BI and project management systems.
• Excellent stakeholder management and communication.
• Cybersecurity/Professional Services background is a plus.

Responsibilities

• Coordinate allocation of Professional Services consultants to projects.
• Maintain accurate view of consultant capacity and skills.
• Forecast demand with delivery leaders and manage scheduling.
• Collaborate with sales to understand upcoming demand.
• Produce capacity and utilization reporting.
• Support revenue forecasting and time-recording compliance.
• Identify capacity gaps and suggest improvements.
• Ensure data quality across planning systems.
• Work with multiple regions and teams.
• Identify subcontractor needs when appropriate.

Skills

Resource planning

PMO / project coordination

Microsoft Excel

Power BI

Stakeholder management

Commercial awareness

Data analysis

Tools

Power BI

PSA tools

Job description

Job Title: Resourcing Specialist - Cybersecurity

Job type: Full-Time Permanent

About us:

Integrity360 is a leading independent cybersecurity and PCI specialist operating across Europe, Africa, the Caribbean, and North America. The company has office locations in Ireland, the UK, Bulgaria, Italy, Sweden, Spain, Lithuania, Ukraine, Africa, the Caribbean, and Canada, supported by eight Security Operations Centres (SOCs) located in Dublin, Sofia, Madrid, Stockholm, Paris, Rome, Johannesburg and Cape Town.

With over 900 employees, including more than 600 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services. These span the complete cyber risk lifecycle, from identification and prevention to detection, response, and recovery. Integrity360 supports over 3000 mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.

At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.

The opportunity:

At Integrity360, our people and their expertise are central to the services we deliver. We are looking for a commercially minded and highly organised Professional Services Resource Planning Specialist to help us match the right skills and capacity to customer demand.

You will sit at the heart of our Professional Services operation, working closely with delivery leaders, project managers, sales and finance. Through effective resource planning, reporting and stakeholder coordination, you will help us improve utilisation, support revenue delivery and provide greater visibility of capacity and future demand.

This is an ideal opportunity for someone who enjoys bringing structure to a fast-moving environment, working with data and collaborating across multiple teams and regions.

What you will do:

• Coordinate the allocation of Professional Services consultants across customer projects and internal initiatives.


• Maintain an accurate view of consultant capacity, availability, skills and planned assignments.


• Work with delivery leaders and project managers to anticipate resource requirements and resolve scheduling conflicts.


• Partner with sales and delivery teams to understand upcoming demand across the pipeline and backlog.


• Identify available capacity and connect relevant skills with upcoming customer opportunities.


• Monitor utilisation and highlight emerging risks, gaps and opportunities.


• Produce clear, accurate reporting on capacity, utilisation, backlog, pipeline and resource demand.


• Support revenue forecasting and accrual processes by working closely with Professional Services and finance teams.


• Monitor time-recording compliance and help resolve missing or inaccurate submissions.


• Maintain reliable resource planning data across relevant systems and reporting tools.


• Support workforce planning by identifying skills gaps, recruitment requirements and potential subcontractor needs.


• Recommend improvements to resource planning processes, reporting and operational ways of working.

What you will bring:

• Experience in resource planning, workforce planning, Professional Services operations, PMO, project coordination or a similar environment.


• Strong organisational skills and the ability to manage competing priorities.


• Confidence working with data and translating it into clear, practical insight.


• Advanced or strong working knowledge of Microsoft Excel.


• Experience with Power BI, resource management platforms, PSA tools or project management systems would be beneficial.


• Strong communication and stakeholder-management skills.


• Commercial awareness, with an understanding of utilisation, capacity, revenue, pipeline or project-based delivery.


• A proactive and solutions-focused approach.


• High attention to detail and a commitment to maintaining accurate information.


• The ability to work effectively with colleagues across different teams, disciplines and geographical regions.


• Experience within cybersecurity, technology, consulting or another Professional Services environment would be advantageous, but it does not need to be mandatory.

What success looks like:

In this role, success means:

• Delivery teams have a reliable view of capacity and availability.


• Consultants are assigned to work that aligns with their skills and experience.


• Resource conflicts and delivery risks are identified early.


• Leadership has clear insight into utilisation, demand and skills gaps.


• Sales, delivery and finance work from consistent and accurate information.
  Available capacity is proactively connected with customer demand.

Why join Integrity360?

Integrity360 provides an opportunity to build your career within a growing cybersecurity organisation operating across multiple regions.

You will work with talented colleagues across Professional Services, project management, sales and finance, while gaining broad exposure to how a modern cybersecurity services business operates. You will have the opportunity to improve processes, influence decision-making and make a visible contribution to the performance and growth of the business.

We value collaboration, accountability, continuous learning and new ideas. You will be encouraged to bring your experience, challenge existing ways of working and help us build a more scalable and data-led resource planning capability.