Resort Reception – Dikhololo

The Beekman Group; Brits; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Beekman Group at the Dikhololo resort in Brits is seeking a Reception/Front Office professional to welcome visitors, check guests in and out, and handle queries and guest relations. The role includes managing guest accounts and payments, ensuring smooth front desk operations, and coordinating with external partners and internal departments.

The ideal candidate has reception experience in hospitality, strong admin skills, and proficiency in Excel/Word and billing systems.

Qualifications

• Previous Reception experience in the Hospitality / Service industry.
• Excellent understanding of Hospitality Operations.
• Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems
• Excellent administration and interpersonal skills
• Basic financial management skills including the ability to handle billing and payments including cash transactions

Responsibilities

• Welcoming resort visitors and checking in and out of guests.
• Handling guest queries, requests and complaints and management of guest relations.
• Management of guest accounts including the handling of income & payments of all types, including cash.
• General office administration, telephone, reservations, reception.
• Communication and liaison with external, associated parties; liaison with all departments and outsourced functions.

Skills

Reception experience

Hospitality operations

Excel & Word

Administration

Cash handling

Tools

Billing systems

Job description

Key Performance Areas:

To provide assistance with all Reception / Front Office duties as well as dealing with all resort visitors & guests including but not limited to:

Welcoming resort visitors and checking in and out of guests

Handling guest queries, requests and complaints and management of guest relations

Management of guest accounts including the handling of income & payments of all types, including cash

General office administration, telephone, reservations, reception

Communication and liaison with external, associated parties

Interaction & liaison with all departments and areas including outsourced functions

Minimum Qualifications and Experience:

• Previous Reception experience in the Hospitality / Service industry
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems
• Excellent administration and interpersonal skills
• Basic financial management skills including the ability to handle billing and payments including cash transactions

Key Competencies and Personal Attributes:

• Desire and ability to work in a service industry
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
• Valid drivers licence will be an advantage.

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Dikhololo in Brits. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref# 28/08