Residential Cleaning Team Lead

Placements24; Gqeberha; Sur place; ZAR 112 000 - 167 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Advancement opportunities

Training programs

Team environment

Stable employment

Résumé du poste

Placements24 in Port Elizabeth is seeking a dedicated Residential Cleaning Team Lead to supervise a team of cleaning professionals serving households. The role is on-site and focused on delivering consistently high-quality cleaning and superb customer service.

You will oversee daily operations, train team members, monitor adherence to standards, manage client communications, and schedule cleaning tasks to meet demand.

Qualifications

• 2+ years of residential cleaning experience with at least 1 year in a team lead or supervisory role.
• Strong knowledge of residential cleaning techniques, products and equipment.
• Excellent leadership, communication and interpersonal skills.
• Ability to train and mentor cleaning staff effectively.
• Reliable, organized and detail-oriented with a customer-service focus.

Responsabilités

• Lead, train, and motivate a team of residential cleaners, ensuring high performance and adherence to company standards.
• Supervise daily cleaning tasks, ensuring properties are cleaned to the highest quality.
• Conduct on-site quality checks and provide constructive feedback to team members.
• Manage cleaning schedules and allocate resources to meet client demands.
• Ensure safe and proper use of cleaning supplies and equipment by the team.
• Address client feedback and resolve issues or complaints promptly and professionally.

Connaissances

Leadership

Team supervision

Training staff

Customer service

Communication

Interpersonal skills

Attention to detail

Reliability

Description du poste

About the Role

Our client is seeking a dedicated and experienced Residential Cleaning Team Lead to manage and guide a team of cleaning professionals serving households in Port Elizabeth. This role is crucial for ensuring consistent, high-quality cleaning services that meet client expectations. You will be responsible for overseeing daily operations, training team members, ensuring adherence to cleaning standards, and managing client communications. This on-site role requires a hands-on approach and excellent leadership to maintain a motivated and productive cleaning team focused on delivering exceptional results in residential settings.

Key Responsibilities

• Lead, train, and motivate a team of residential cleaners, ensuring high performance and adherence to company standards.
• Supervise daily cleaning tasks, ensuring all residential properties are cleaned to the highest quality.
• Conduct on-site quality checks and provide constructive feedback to team members.
• Manage cleaning schedules and allocate resources effectively to meet client demands.
• Ensure the safe and proper use of cleaning supplies and equipment by the team.
• Address client feedback and resolve any issues or complaints promptly and professionally.

Requirements

• Proven experience (2+ years) in residential cleaning, with at least 1 year in a team lead or supervisory role.
• Strong knowledge of residential cleaning techniques, products, and equipment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to train and mentor cleaning staff effectively.
• Reliable, organized, and possess a keen eye for detail.
• A passion for providing excellent customer service.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Opportunities for advancement within the cleaning services sector.
• Regular training and development programs for cleaning staff.
• A supportive team environment with a focus on quality and customer satisfaction.
• Stable employment with a reputable company.