Reservations Manager

Wild Dreams Hospitality; Noord-Kaap; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Live-in accommodation

Staff flights between Johannesburg and

Job summary

Wild Dreams Hospitality is seeking a senior reservations leader to run the full function across multiple luxury safari camps, guiding every booking from enquiry through to arrival while managing relationships with trade partners and agents.

You will lead a small reservations team, ensure accurate handling of bookings, monitor occupancy and yield, and maintain data integrity within the reservations system to uphold service standards.

Qualifications

• Minimum 3-5 years’ experience in reservations or front office within luxury hospitality or the safari industry.
• Solid understanding of Southern African travel, safari logistics and luxury guest expectations.
• Proficient in reservations systems such as Panstrat, NightsBridge or similar.

Responsibilities

• Manage and oversee daily reservations operations across all camps on the reserve.
• Ensure accurate, efficient and personalised handling of bookings from enquiry through to pre‑arrival.
• Build and maintain strong relationships with trade partners, agents and DMCs.
• Monitor occupancy, booking pace and yield to support revenue optimisation.
• Compile reports for forecasting, budgeting and performance reviews.
• Oversee data accuracy, payment tracking and booking integrity within the reservations system.
• Maintain and improve SOPs to uphold the property’s service standards.
• Coordinate with finance and hospitality teams for smooth pre‑arrival planning.
• Lead, train and mentor the reservations team.

Skills

Leadership & mentoring

Communication (verbal & written)

Attention to detail

Organisation

English fluency

Passion for luxury travel

Tools

Panstrat

NightsBridge

Job description

This is a senior role for someone who can run the full reservations function across multiple luxury camps, guiding every booking from first enquiry through to arrival while managing relationships with trade partners and agents. You'll need real depth in luxury safari reservations, solid systems knowledge, and the leadership skills to guide a small team.

Core Criteria

• Minimum 3-5 years’ experience in reservations or front office within luxury hospitality or the safari industry
• Solid understanding of Southern African travel, safari logistics and luxury guest expectations
• Proficient in reservations systems such as Panstrat, NightsBridge or similar
• Strong leadership, team management and mentoring ability
• Excellent verbal and written communication skills, fluent in English (additional languages an advantage)
• High attention to detail and strong organisational skills, with the ability to work well under pressure
• Genuine passion for luxury travel, wildlife and conservation

Core Responsibilities

• Manage and oversee daily reservations operations across all camps on the reserve
• Ensure accurate, efficient and personalised handling of bookings from enquiry through to pre‑arrival
• Build and maintain strong relationships with trade partners, agents and DMCs
• Monitor occupancy, booking pace and yield to support revenue optimisation
• Compile reports for forecasting, budgeting and performance reviews
• Oversee data accuracy, payment tracking and booking integrity within the reservations system
• Maintain and improve SOPs to uphold the property’s service standards
• Coordinate with finance and hospitality teams for smooth pre‑arrival planning
• Lead, train and mentor the reservations team

On Offer

• Single, live‑in accommodation
• Staff flights between Johannesburg and Cape Town
• The chance to join one of South Africa’s most respected conservation‑focused hospitality operations