Remote Warehouse Management System (WMS) Administrator

Placements24; Durban; Hybrid; ZAR 480,000 - 750,000; Full time

Benefits offered by this job

Remote work

Home office stipend

Laptop provided

Health & wellness benefits

Flexible hours

WMS certification support

Professional development

Job summary

Placements24 is seeking a dedicated Remote Warehouse Management System (WMS) Administrator to manage and support its WMS infrastructure. This fully remote role requires day‑to‑day administration, configuration, troubleshooting, and optimization across virtual and physical locations.

The ideal candidate has 4+ years’ WMS experience, strong SQL skills, and a proactive approach to system maintenance, end‑user training, and cross‑functional collaboration with IT and operations.

Qualifications

• Bachelor's degree or equivalent practical experience in IT/CS/Logistics.
• Minimum 4 years of WMS administration and support experience.
• Strong knowledge of WMS functions like inventory, orders, receiving and shipping.

Responsibilities

• Administer and maintain the WMS to ensure performance and reliability.
• Provide Tier 2/3 support for WMS issues and implement fixes.
• Develop and execute testing plans for features and upgrades.
• Create and maintain user manuals, training materials and SOPs.
• Collaborate with IT and operations to translate requirements into WMS configurations.
• Monitor performance, identify issues, and implement proactive improvements.
• Manage user access, roles and permissions in the WMS.
• Assist in WMS upgrades and implementations.
• Analyze WMS data to identify trends and process improvements.
• Train end-users on WMS functionalities and best practices.

Skills

WMS administration

Remote collaboration

SQL querying

System troubleshooting

Process improvement

Documentation

Training end-users

Education

Bachelor's degree in IT/CS/Logistics

Tools

SQL

ERP integration

TMS integration

WMS platforms

Job description

About the Role

Our client, a leading provider of innovative supply chain solutions, is seeking a dedicated and technically proficient Remote Warehouse Management System (WMS) Administrator to manage and support their critical WMS infrastructure. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for the day-to-day administration, configuration, troubleshooting, and ongoing optimization of our client's WMS, ensuring seamless operations across multiple virtual and physical warehouse locations. The ideal candidate will possess a strong understanding of warehouse processes and a proven ability to manage complex software systems. You will play a key role in maintaining system integrity, supporting end-users, and implementing system enhancements to drive efficiency and accuracy in our client's logistics operations. This role is crucial for maintaining the backbone of our client's warehouse operations, requiring precision and a proactive approach.

Key Responsibilities

• Administer, configure, and maintain the company's Warehouse Management System (WMS) to ensure optimal performance and reliability.
• Provide Tier 2 and Tier 3 support for WMS-related issues, troubleshooting problems and implementing timely solutions.
• Develop and execute system testing plans for new features, upgrades, and patches.
• Create and maintain system documentation, including user manuals, training materials, and standard operating procedures (SOPs).
• Collaborate with IT, operations, and other departments to understand business requirements and translate them into WMS configurations.
• Monitor system performance, identify potential issues, and implement proactive measures to prevent downtime.
• Manage user access, roles, and permissions within the WMS.
• Assist in the planning and execution of WMS upgrades and implementations.
• Analyze WMS data to identify trends, inefficiencies, and opportunities for process improvement.
• Train end-users on WMS functionalities and best practices.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Logistics, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience specifically administering and supporting Warehouse Management Systems (WMS).
• In-depth knowledge of common WMS functionalities such as inventory management, order fulfillment, receiving, and shipping.
• Familiarity with SQL for data querying and analysis is highly desirable.
• Experience with system integrations (e.g., with ERP, TMS) is a plus.
• Excellent troubleshooting and problem-solving skills, with a methodical approach.
• Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment.
• Ability to manage multiple tasks and priorities effectively.
• Proactive attitude towards system maintenance and improvement.
• Experience in a virtual or remote work setting is essential.

Benefits

• Competitive annual salary, reflecting remote work flexibility.
• Comprehensive health and wellness benefits package.
• Home office stipend and technology allowance.
• Flexible working hours within designated core support times.
• Significant opportunities for professional development and WMS certification.
• Company-provided laptop and necessary software.
• Regular virtual team-building activities.
• Work from the comfort of your own home.
• Contribution to a leading-edge logistics technology platform.
• Employee assistance program accessible remotely.