Remote Tourism Advisor

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work from anywhere

Commission on bookings

Travel discounts

Comprehensive training

Career growth

Job summary

Placements24 is seeking a knowledgeable Remote Tourism Advisor to help travelers design unforgettable getaways from home. You will provide personalized recommendations, craft itineraries, and assist with bookings via phone, email, and chat, ensuring client satisfaction from inquiry to trip completion.

The role emphasizes expertise in destinations, superb communication, and proficiency with travel management systems, with fully remote, flexible work arrangement and opportunities for travel perks.

Qualifications

• Experience in travel industry or customer advisory role.
• Knowledge of domestic and international destinations.
• Strong communication and interpersonal skills.
• Proficiency with online booking platforms and travel management software.
• Organizational skills for managing multiple client requests.

Responsibilities

• Provide expert travel advice and recommendations based on client preferences and budgets.
• Assist clients with itinerary planning, including flights, accommodations, activities, and transportation.
• Process bookings and manage reservations using travel industry systems.
• Respond promptly and professionally to client inquiries and requests.
• Stay updated on travel trends, destination information, and supplier offerings.
• Resolve travel-related issues or concerns during planning.

Skills

Travel industry knowledge

Customer service

Communication skills

Booking platforms

Organization

Destination knowledge

Tools

Travel management software

Job description

About the Role

Our client is seeking a knowledgeable and engaging Remote Tourism Advisor to assist travelers in planning their perfect getaway. In this fully remote role, you will utilize your expertise in travel destinations and planning to provide personalized recommendations, itinerary suggestions, and booking assistance to clients via phone, email, and chat. You will play a crucial role in inspiring and facilitating incredible travel experiences, ensuring client satisfaction from the initial inquiry to the completion of their trip, all from the comfort of your home office. This position is ideal for someone passionate about travel and dedicated to delivering outstanding customer service.

Key Responsibilities

• Provide expert travel advice and recommendations based on client preferences and budgets.
• Assist clients with itinerary planning, including flights, accommodations, activities, and transportation.
• Process bookings and manage reservations using various travel industry systems.
• Respond promptly and professionally to client inquiries and requests.
• Stay updated on travel trends, destination information, and supplier offerings.
• Resolve any travel-related issues or concerns that may arise during the planning process.

Requirements

• Previous experience in the travel industry, tourism, or a customer advisory role.
• In-depth knowledge of various domestic and international travel destinations.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using online booking platforms and travel management software.
• Strong organizational skills and the ability to manage multiple client requests.
• A passion for travel and a commitment to providing exceptional customer experiences.

Benefits

• Competitive salary and commission opportunities based on bookings.
• Fully remote work arrangement with the flexibility to work from anywhere.
• Access to travel discounts and familiarization trips.
• Comprehensive training on destinations and booking systems.
• Supportive team environment with opportunities for growth within the company.