Remote Tier-2 IT Support Technician – Advanced & Flexible

Placements24

South Africa

Remote

ZAR 350,000 - 650,000

Full time

2 days ago

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Benefits offered by this job

Fully remote position

Annual performance bonuses

Comprehensive health insurance

retirement benefits

Job summary

Placements24 is seeking a highly skilled Remote IT Support Technician (Tier 2) to provide advanced technical assistance to employees globally. This fully remote role offers flexibility and the chance to work from anywhere in South Africa, including Paarl, Western Cape.

You will resolve complex hardware, software, and network issues beyond Tier 1 support, ensuring minimal disruption to user productivity. As a key member of the IT team, you will diagnose problems, implement solutions, document

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
Minimum of 3-5 years IT support experience, with at least 2 years in a Tier 2 or equivalent role.
Strong knowledge of Windows operating systems (Windows 10/11) and macOS.
Experience with Active Directory, Office 365/Microsoft 365 administration, and G Suite.
Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPN).
Experience with hardware diagnostics and repair.
Excellent communication, interpersonal, and customer service skills.
Ability to work independently and manage time effectively in a remote environment.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable.
Willingness to be available for occasional after-hours support if required.

Responsibilities

Provide advanced technical support to end-users, resolving escalated hardware, software, and network issues.
Diagnose and troubleshoot complex system problems, including server and workstation malfunctions.
Install, configure, and maintain desktop hardware, operating systems, and standard business applications.
Manage user accounts, permissions, and access rights within the Active Directory environment.
Assist with the deployment and management of mobile devices and associated applications.
Perform remote troubleshooting of network connectivity issues.
Document all support activities, resolutions, and user feedback in the ticketing system.
Collaborate with other IT teams to ensure timely resolution of complex issues.
Contribute to the development and improvement of IT support knowledge base articles.
Proactively identify potential IT issues and recommend preventative measures.