Remote Tier 2 IT Support Specialist

Placements24; Stellenbosch; Hybrid; ZAR 320,000 - 460,000; Full time

Benefits offered by this job

Fully remote

Professional development

Annual bonus

Health insurance

Retirement benefits

Job summary

Placements24 is seeking a highly skilled Remote IT Support Technician (Tier 2) to provide advanced technical assistance to employees globally. The role is fully remote, with options to work from Paarl, Western Cape, or anywhere in South Africa.

Responsibilities include diagnosing complex hardware, software, and network issues, maintaining AD, O365, and macOS compatibility, and documenting resolutions in the ticketing system. Strong communication and proactive problem-solving are essential.

Qualifications

• Requires a Bachelor's degree in IT, CS, or related field or equivalent experience.
• 3-5 years IT support experience, at least 2 years in a Tier 2 role.
• Strong knowledge of Windows 10/11 and macOS.
• Experience with AD, Office 365/Microsoft 365, and G Suite.
• Excellent communication and customer service skills.

Responsibilities

• Provide advanced remote IT support for escalated issues.
• Diagnose and resolve hardware, software, and network problems.
• Install and maintain desktop hardware, OS, and applications.
• Manage user accounts and access rights in Active Directory.
• Assist with deployment and management of mobile devices.
• Perform remote troubleshooting of network connectivity issues.
• Document activities and resolutions in the ticketing system.
• Collaborate with IT teams to resolve complex issues.
• Contribute to IT knowledge base and preventative measures.

Skills

Remote work

Customer service

Communication

Time management

Education

Bachelor's in IT/CS

Tools

Active Directory

Office 365

G Suite

Job description

Placements24 is seeking a highly skilled Remote IT Support Technician (Tier 2) to provide advanced technical assistance to employees globally. The role is fully remote, with options to work from Paarl, Western Cape, or anywhere in South Africa.

Responsibilities include diagnosing complex hardware, software, and network issues, maintaining AD, O365, and macOS compatibility, and documenting resolutions in the ticketing system. Strong communication and proactive problem-solving are essential.