Remote Technical Support Engineer - Cloud Services

Placements24; Stellenbosch; Hybrid; ZAR 1.153.000 - 1.647.000; Vollzeit

Benefits dieser Stelle

Fully remote

Bonuses

Health insurance

Stock options

Retirement plan

Dev budget

Zusammenfassung

Placements24 is seeking experienced Remote Technical Support Engineers to join a fully remote, global team. You will provide expert-level support for cloud platforms, troubleshoot complex issues, and collaborate with development and operations teams to resolve bugs.

Ideal candidates have strong Linux/Windows, networking, scripting (Python/Bash), and Docker/Kubernetes experience, plus a bachelor’s degree or equivalent.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• Proven experience in technical support, systems administration, or network engineering with focus on cloud technologies.
• Strong Linux/Windows OS, networking (TCP/IP, DNS, HTTP), and virtualization knowledge.

Aufgaben

• Provide expert-level technical support to customers via phone, email, and chat for cloud platform issues.
• Diagnose and troubleshoot complex problems related to cloud infrastructure, VMs, storage, and networking.
• Analyze system logs, performance metrics, and error reports to identify root causes.

Kenntnisse

Cloud platforms

Linux/Windows

Networking

Python Bash

Docker Kubernetes

Communication

Remote work

Ausbildung

Bachelor's degree in CS/IT

Tools

Docker

Kubernetes

SQL/NoSQL databases

Cloud platforms (AWS/Azure/GCP)

Jobbeschreibung

About the Role

Our client, a leader in innovative cloud solutions, is seeking highly motivated and skilled Remote Technical Support Engineers to join their fully remote, global team. This critical role involves providing advanced technical support and troubleshooting for our client's cutting-edge cloud platforms and services. The ideal candidate will possess a deep understanding of cloud computing principles, networking, operating systems, and database management. You will be instrumental in resolving complex technical issues for a diverse international clientele, ensuring the reliability and performance of their cloud infrastructure. This is an exceptional opportunity for experienced engineers to leverage their expertise in a flexible, remote-first environment, contributing to the success of a rapidly growing technology company. We are looking for proactive problem-solvers who excel in communication and thrive in a dynamic, virtual setting. Join our client's dedicated team and play a key role in delivering best-in-class support for mission-critical cloud services, making a significant impact on businesses worldwide from the convenience of your home office.

Key Responsibilities

• Provide expert-level technical support to customers via phone, email, and chat regarding cloud platform issues.
• Diagnose and troubleshoot complex problems related to cloud infrastructure, virtual machines, storage, and networking.
• Analyze system logs, performance metrics, and error reports to identify root causes of issues.
• Collaborate with development and operations teams to expedite and resolve bugs or platform limitations.
• Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
• Assist in the deployment and configuration of customer environments on the cloud platform.
• Monitor customer environments for potential issues and proactively communicate resolutions.
• Contribute to the improvement of support processes, tools, and product features based on customer feedback.
• Participate in on-call rotation to provide 24/7 support coverage as needed.
• Mentor junior support engineers and share technical expertise within the team.

Requirements

• Proven experience in technical support, systems administration, or network engineering, with a focus on cloud technologies (AWS, Azure, GCP, or similar).
• Strong understanding of operating systems (Linux, Windows), networking protocols (TCP/IP, DNS, HTTP), and virtualization.
• Proficiency in scripting languages (e.g., Python, Bash) for automation and troubleshooting.
• Experience with containerization technologies (Docker, Kubernetes) is a significant plus.
• Excellent analytical, problem-solving, and debugging skills.
• Superior communication and interpersonal skills, with the ability to explain complex technical concepts clearly.
• Demonstrated ability to work independently and manage workload effectively in a remote setting.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience with database administration (SQL, NoSQL) is beneficial.
• A dedicated home office space with reliable high-speed internet is mandatory.

Benefits

• Fully remote position with flexible working hours.
• Highly competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Stock options and retirement savings plan.
• Generous professional development budget for training and certifications.
• Paid time off and holidays.
• Opportunity to work with leading cloud technologies and a global team.
• Cutting-edge tools and resources provided.