Remote Swedish Moderator - Customer Support Specialist

Amazon; South Africa; Remote; ZAR 103,000 - 158,000; Full time

Benefits offered by this job

Medical Aid

Pension plan

Internet allowance

Amazon employee discount

Job summary

Amazon is hiring a Customer Service Associate - Swedish Moderator to work from home in South Africa. You will moderate customer reviews and respond to email queries in Swedish and English, aiming for high quality and productivity while following Amazon policies.

Hours are varied; typical shifts span early to late, with weekend work possible. A fibre connection (20/20 Mbps) is required. Training is provided and benefits include medical aid, pension, internet allowance, and employee discounts.

Qualifications

• Must be 18 years or older
• Right to work in South Africa
• Strong written communication in Swedish and English (B2)
• NQF Level 4 or Grade 12 or higher
• Experience using a desktop computer and multiple software systems
• Willingness to work varied shifts within 24 hours
• Quiet dedicated workspace with internet connectivity
• Fibre internet 20/20 Mbps required

Responsibilities

• Moderate customer reviews in Swedish and English
• Respond to emails and queries promptly
• Meet quality and productivity goals
• Follow company policies and procedures
• Elevate issues to management when needed
• Communicate trends to management
• Provide timely, accurate, and professional service

Skills

Swedish

English

Communication

Education

NQF Level 4

Grade 12

Tools

Desktop & Apps

Job description

Amazon is hiring a Customer Service Associate - Swedish Moderator to work from home in South Africa. You will moderate customer reviews and respond to email queries in Swedish and English, aiming for high quality and productivity while following Amazon policies.

Hours are varied; typical shifts span early to late, with weekend work possible. A fibre connection (20/20 Mbps) is required. Training is provided and benefits include medical aid, pension, internet allowance, and employee discounts.