Remote Support Operations Leader

Aleon Pty Ltd; Mbombela; Remote; ZAR 279,000 - 390,600; Full time

Job summary

A prominent customer support firm in Mbombela is seeking a manager for customer support operations. This role requires overseeing a dedicated team of support agents and ensuring outstanding customer service through effective performance monitoring and training. Ideal candidates will have strong leadership skills, a strategic mindset for workflow optimization, and the capacity to analyze customer feedback to continually improve service quality. This position offers opportunities to lead in a dynamic, supportive environment.

Qualifications

• Experience in managing a team in a customer support environment.
• Strong analytical skills to track performance metrics.
• Excellent communication skills for team leadership.

Responsibilities

• Oversee customer support operations for an enhanced customer experience.
• Manage and lead support agents and their training.
• Track performance metrics to ensure efficiency.

Skills

Team Leadership

Performance Monitoring

Quality Assurance

Workflow Optimization

Training and Development

Technology Management

Customer Feedback Analysis

Escalation Management

Resource Planning

Reporting and Analytics

Communication

Remote Work Coordination

Job description

A prominent customer support firm in Mbombela is seeking a manager for customer support operations. This role requires overseeing a dedicated team of support agents and ensuring outstanding customer service through effective performance monitoring and training. Ideal candidates will have strong leadership skills, a strategic mindset for workflow optimization, and the capacity to analyze customer feedback to continually improve service quality. This position offers opportunities to lead in a dynamic, supportive environment.