Remote Safer Gambling & Compliance Analyst

Hire Resolve; Cape Town; Remote; ZAR 420,000 - 620,000; Full time

Job summary

A leading recruitment agency is seeking a Safer Gambling Analyst for a fully remote role. Responsibilities include communicating with customers at risk of gambling-related harm and improving internal policies. Candidates should have at least one year of experience in Safer Gambling or related fields, excellent customer service skills, and the ability to manage difficult conversations. This position offers a competitive salary based on experience.

Qualifications

• Minimum of one year experience in Safer Gambling or related fields.
• Experience with difficult conversations with customers.
• Ability to work collaboratively with stakeholders.

Responsibilities

• Communicate with customers at risk of gambling-related harm.
• Maintain and improve policies to prevent gambling-related harm.
• Handle escalations from the Player Success Team.

Skills

Experience in Safer Gambling

Excellent customer service

Calm under pressure

Job description

A leading recruitment agency is seeking a Safer Gambling Analyst for a fully remote role. Responsibilities include communicating with customers at risk of gambling-related harm and improving internal policies. Candidates should have at least one year of experience in Safer Gambling or related fields, excellent customer service skills, and the ability to manage difficult conversations. This position offers a competitive salary based on experience.