Part-Time Safer Gambling Analyst — Compliance & Customer Protection

Hire Resolve; Cape Town; On-site; ZAR 165,000 - 248,000; Part time

Job summary

A compliance-oriented company in Cape Town is seeking a part-time Safer Gambling Analyst. This role will involve engaging with customers who may be at risk of gambling-related harm and providing necessary support. Responsibilities include monitoring compliance, handling customer escalations, and collaborating with management to promote safer gambling practices. Candidates should have strong communication skills and an understanding of the iGaming sector. Apply by sending your CV to [e-mail].

Qualifications

• Excellent communication skills in English, both written and spoken.
• Experience with handling difficult conversations while remaining objective.
• Ability to work with various stakeholders to make informed decisions.
• Experience in a regulated market or iGaming industry is desirable.

Responsibilities

• Engaging with at-risk customers through various communication channels.
• Monitoring compliance and ensuring customer interactions are smooth.
• Analysing customer accounts for gambling risks and compliance.
• Collaborating with management to promote safer gambling practices.

Skills

Excellent oral, written and verbal communication skills

Fluency in English

Attention to detail

Ability to work under pressure

Self-motivated

Job description

A compliance-oriented company in Cape Town is seeking a part-time Safer Gambling Analyst. This role will involve engaging with customers who may be at risk of gambling-related harm and providing necessary support. Responsibilities include monitoring compliance, handling customer escalations, and collaborating with management to promote safer gambling practices. Candidates should have strong communication skills and an understanding of the iGaming sector. Apply by sending your CV to [e-mail].