Remote Project & Data Support Analyst

EyeCarePro Inc.; Johannesburg; On-site; ZAR 818,866 - 1,228,299; Full time

Benefits offered by this job

Competitive salary

Paid time off

Fully remote, flexible work culture

Professional development and training

Collaborative, supportive team

Job summary

EyeCarePro Inc. is seeking a detail-oriented Operations & Data Support Specialist to join our remote team.

You will provide first-line support for Project UP tickets, validate data, help with onboarding, and maintain dashboards to ensure timely, accurate client outcomes. Working closely with the Product Manager, you will help optimize processes, manage the support backlog, and collaborate with internal teams to drive platform improvements and client success across a fast-growing digital

Qualifications

• Experience with reporting data and BI tools such as Power BI.
• Experience performing data validation, reconciliation, or quality assurance.
• Strong administrative, organisational, and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new software platforms and business systems.
• Relevant tertiary qualification (such as BCom Business Management or similar), completed or currently in progress.

Responsibilities

• Provide first-line support for Project UP client tickets, ensuring an initial response within one business day.
• Perform first-pass data validation and report quality assurance, including verifying practice figures before client meetings.
• Complete day-to-day platform administration, including user setup, client configuration, EHR and product mapping, and onboarding activities.
• Attend client meetings and internal data review sessions, capturing meeting notes, action items, and following up where required.
• Monitor and maintain the Project UP support backlog, ensuring tickets are prioritised and actioned appropriately.
• Escalate complex technical issues, data concerns, integration decisions, and product enhancement requests to the Product Manager.
• Support reporting and business intelligence activities by maintaining accurate data and dashboards.
• Assist with documenting processes, maintaining operational records, and identifying opportunities to improve workflows.
• Work collaboratively with internal teams to support ongoing product improvements and client success.

Skills

Power BI

Data validation

Data analysis

Administrative skills

Communication

multitasking

Time management

Education

BCom Business Management or equivalent

Tools

Freshdesk

Asana

SQL

Job description

EyeCarePro Inc. is seeking a detail-oriented Operations & Data Support Specialist to join our remote team.

You will provide first-line support for Project UP tickets, validate data, help with onboarding, and maintain dashboards to ensure timely, accurate client outcomes. Working closely with the Product Manager, you will help optimize processes, manage the support backlog, and collaborate with internal teams to drive platform improvements and client success across a fast-growing digital