Remote Networking Support Specialist - Vip Escalations

Herotel Telecoms (Pty) Ltd; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading telecommunications company is seeking a Business Support Specialist to deliver advanced technical assistance focusing on complex customer setups and troubleshooting. The ideal candidate must have over 3 years of experience in networking, excellent communication skills, and proven problem-solving abilities. This position offers the opportunity to work with high-profile clients while maintaining a high customer satisfaction score.

Qualifications

• Over 3 years of experience in networking required.
• Ability to deliver advanced technical assistance.
• Strong troubleshooting skills necessary.

Responsibilities

• Deliver advanced technical assistance to customers.
• Focus on complex customer setups and troubleshooting.
• Ensure high customer satisfaction score.

Skills

Networking experience

Excellent communication skills

Problem-solving abilities

Job description

A leading telecommunications company in Pretoria is seeking a Business Support Specialist to deliver advanced technical assistance, focusing on complex customer setups and troubleshooting.

The ideal candidate should have over 3 years of experience in networking, with excellent communication skills and proven problem-solving abilities.

This role offers a chance to work with high-profile clients while maintaining a high customer satisfaction score.