Remote Monitoring Engineer : Screens and Feeders

6472 Sandvik Rock Processing Solutions International (PTY) LTD; Kempton Park; Remote; ZAR 520,000 - 640,000; Full time

Job summary

Sandvik Rock Processing Solutions International (PTY) LTD is seeking a technically skilled professional with a mechanical or related background and 2+ years in mining to enhance customer relations through technical expertise. The role focuses on monitoring, reporting, and supporting remote monitoring solutions (ACS-s and SAM) for customers in the EMEA region.

You will train stakeholders, improve monitoring performance, and collaborate with development teams to evolve SAM features, while

Qualifications

• Technical degree or diploma in mechanical engineering or related field.
• 2+ years of mining industry experience.
• Experience with vibrating screens is preferred.

Responsibilities

• Monitor connected screens in SAM and act as key contact for Sales Areas and customers in EMEA.
• Prepare monitoring reports for key customers and propose actions to improve performance and reliability.
• Provide technical support for ACS-s hardware and features in SAM and deliver trainings to stakeholders.
• Contribute to ongoing enhancements of SAM features and state variables and relay feedback to development teams.

Skills

Vibrating equipment

Mining plant knowledge

Customer orientation

Communication skills

Digital literacy

MS Office

Education

Technical degree / Diploma in mechanical

Tools

MS Office

Job description

At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive. We are looking for a technically skilled and customer-focused professional with a qualification in Mechanical Engineering, Mechatronics, or a related field, and at least two years’ experience in the mining industry.

Purpose of the role

Enhance customer relations through technical expertise and asset performance monitoring with ACS-s and SAM, while providing technical support for remote monitoring agreements and stakeholders in Sales Areas.

Responsibilities

• Monitoring of connected screens in SAM.
• Key contact for Sales Areas and customers for screens in EMEA.
• Preparation of monitoring reports for key customers.
• Support customers with recommended actions to improve performance and reliability of monitoring screens.
• Technical expert for ACS-s hardware and features in SAM.
• Technical trainings for ACS-s and SAM for stakeholders in the Sales Areas.
• Continuously enhance SAM features and state variables and share feedback with development teams.

EHS Responsibilities (supported by EHS department)

• Ensure that customers are always supported with the latest EHS guidelines for screening assets.
• Promote the EHS Policy and Company Values with a focus on EHS.
• Ensure the implementation of corrective actions based on incidents or learning.
• Promote and encourage continuous improvement, innovation and implementation of best practices.

Competences

• Knowledge of vibrating equipment.
• Good understanding of mining site plants and process engineering.
• Sound judgement and problem-solving ability.
• Listening and logic interpretation.
• Strong customer orientation.
• Advanced communication skills.
• Digital native with comprehensive knowledge about digital applications and tools.
• Strong understanding and compliance with Health and Safety in the workplace.
• Computer Literacy & MS Office proficiency.

Education

Technical degree / Diploma in a mechanical or Mega Tronics. Candidates with highly relevant experience/references will also be considered.

Experience

2+ year minimum in the mining industry. Candidates with relevant vibrating screen troubleshooting/service/sales experience are preferred. Candidates with previous condition monitoring experience, especially within the mining environment are preferred. Exposure in the design and/or sales of screens or other equipment in the mining industry.

Other requirements

• Capability to travel into the region EMEA (Europe, Middle East, Central Asia and Africa) should it be necessary.
• Valid drivers licence.

What is in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development.

Culture and diversity

At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

About us

Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition. Here you can apply to Sandvik Internal Jobs as an Employee without Workday access. Your application will be handled as a Sandvik Internal Candidate by the Sandvik Recruitment team.