Remote Lead Conversion Specialist

Employmate Limited; South Africa; Remote; ZAR 301,000 - 335,000; Full time

Job summary

Employmate Limited is seeking a dedicated sales professional for a fully remote role based in South Africa. You will convert inbound inquiries into confirmed bookings, engaging with potential patients through phone, email, and messaging while guiding them through the process with a consultative approach.

The position focuses on optimizing lead conversion, managing the sales pipeline, and achieving conversion targets, all while delivering an exceptional patient experience and collaborating with

Qualifications

• Proven track record in sales, lead conversion, or customer service (healthcare or service industry preferred).
• Excellent verbal and written communication; ability to build rapport quickly.
• Strong persuasion and negotiation skills with a consultative approach.
• Familiarity with CRM systems and online booking platforms.
• Ability to manage multiple leads and follow-ups efficiently.
• Empathetic and patient-focused mindset.
• Comfortable working toward KPIs and performance goals.

Responsibilities

• Lead Conversion: Respond promptly to inbound inquiries from website forms, booking requests, and other channels.
• Lead Conversion: Engage potential patients via phone, email and messaging to understand their needs and guide them toward booking.
• Consultative Selling: Explain services, treatment options and pricing clearly and professionally.
• Consultative Selling: Address objections and provide reassurance to build trust and confidence.
• Appointment Scheduling: Secure confirmed bookings and ensure accurate data entry into the scheduling system.
• Appointment Scheduling: Follow up on unconfirmed leads to maximize conversion rates.
• Pipeline Management: Track and manage leads through CRM tools.
• Pipeline Management: Maintain detailed records of interactions and outcomes.
• Performance Targets: Achieve monthly and quarterly conversion goals.
• Performance Targets: Report on conversion metrics and identify areas for improvement.
• Collaboration: Work closely with marketing and clinical teams to ensure smooth handover of booked patients.
• Collaboration: Provide feedback on lead quality and campaign effectiveness.

Skills

Lead conversion

Communication

Persuasion

Negotiation

CRM experience

Online booking platforms

Tools

CRM systems

Online booking platforms

Job description

Employmate Limited is seeking a dedicated sales professional for a fully remote role based in South Africa. You will convert inbound inquiries into confirmed bookings, engaging with potential patients through phone, email, and messaging while guiding them through the process with a consultative approach.

The position focuses on optimizing lead conversion, managing the sales pipeline, and achieving conversion targets, all while delivering an exceptional patient experience and collaborating with