Remote IT Project Coordinator: On-Time Tech Deployments

Uptime Solutions Ltd; Johannesburg; Remote; ZAR 274,000 - 328,000; Full time

Job summary

Uptime Solutions Ltd is seeking an IT Project Coordinator to own the coordination of client-facing IT projects within South Africa. You will manage hardware refreshes, M365 migrations, network deployments, and onboarding, acting as the primary liaison among engineers, account managers, and clients.

You will schedule resources, maintain plans, and ensure scope and milestones are documented and met while handling change requests.

Responsibilities

• Coordinate and drive projects from kickoff to close.
• Build and maintain project plans, schedules, and task lists in our PSA (ConnectWise) for multiple concurrent client projects.
• Schedule engineering resources, confirm availability, and resolve scheduling conflicts across the project and service teams.
• Run internal kickoff, status, and closeout meetings; capture action items and follow them to completion.
• Confirm that scope, deliverables, and acceptance criteria are documented and agreed to before work begins, and manage change requests when scope shifts.
• Be the client's point of contact.
• Communicate project status, milestones, risks, and schedule changes to clients clearly and proactively.
• Act as the liaison between end users, client stakeholders, and our engineers; translate technical detail into plain language and business needs into technical requirements.
• Coordinate client-side dependencies (site access, user availability, vendor deliveries, ISP circuits, licensing).
• Track budgeted vs. actual hours, product delivery, and billing milestones; flag overruns early.
• Report on project team utilization and backlog to leadership on a regular cadence.
• Prepare project status reports and post-project summaries.
• Coordinate quotes, orders, and equipment tracking with our distribution partners.
• Ensure project documentation, configurations, and handoff notes are completed in our documentation platform before a project closes to the service desk.
• Help refine our project templates, checklists, and quality assurance steps so every project gets a little smoother than the last.

Job description

Uptime Solutions Ltd is seeking an IT Project Coordinator to own the coordination of client-facing IT projects within South Africa. You will manage hardware refreshes, M365 migrations, network deployments, and onboarding, acting as the primary liaison among engineers, account managers, and clients.

You will schedule resources, maintain plans, and ensure scope and milestones are documented and met while handling change requests.