Remote It Helpdesk Pro - Global Support, Flexible Hours

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

WhatJobs Direct is seeking a Remote Technical Support Specialist (Level 1) to join a fully remote team, handling initial technical queries from clients and providing basic troubleshooting to resolve common issues.

Based with a focus on the Nelspruit region, you will contribute to a smooth customer experience while supporting our client's products and services. Strong communication and problem-solving skills are an asset in this remote role.

Job description

Remote Technical Support Specialist - Level 1

About the Role WhatJobs Direct is seeking an enthusiastic and technically proficient Remote Technical Support Specialist (Level 1) to join our fully remote team, supporting clients primarily in the **Nelspruit** region. This role is essential for providing first-level technical assistance, resolving common user issues, and ensuring a smooth customer experience with our client's products and services. You will be the initial point of contact for technical queries, diagnosing and resolving