Remote Internal IT Support Engineer

Atlas Technica; Cape Town; Remote; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Comprehensive benefits

Global team support

Job summary

Atlas Technica is seeking an Internal Support Engineer to assist Team Members with internal systems, applications, and devices. The role focuses on Microsoft 365, Azure-related services, and internal IT automation to improve efficiency and security.

You will work remotely from Cape Town or similar setup, collaborating with cross-functional teams across Atlas to enhance employee experience and system reliability.

Qualifications

• Experience in IT support, systems administration, or related technical environment.
• Strong troubleshooting and analytical skills with the ability to diagnose issues and drive resolution.
• Ability to work remotely and manage multiple requests independently.

Responsibilities

• Provide remote technical support to Atlas Technica Team Members across internal systems, applications, devices, and workplace technologies
• Administer and support Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Entra ID
• Troubleshoot employee issues involving Windows, Office apps, authentication, connectivity, and collaboration tools
• Create and maintain technical documentation, support procedures, knowledge-base content, and internal best practices
• Partner with Internal Support Manager to prioritize and improve support processes
• Identify opportunities to automate repetitive tasks and improve security and reliability
• Research, evaluate, and implement new systems and technologies to enhance internal efficiency
• Assist with onboarding/offboarding and access provisioning processes
• Collaborate cross-functionally with technical and non-technical teams across Atlas
• Participate in broader organizational initiatives to improve internal systems and employee experience

Skills

Troubleshooting

Remote work

Documentation

Communication

Ownership

Education

Bachelors degree or equivalent

Tools

Exchange Online

Microsoft 365

Microsoft Teams

SharePoint Online

Intune

Entra ID

PowerShell

Azure services

Power BI

Job description

Atlas Technica is seeking an Internal Support Engineer to assist Team Members with internal systems, applications, and devices. The role focuses on Microsoft 365, Azure-related services, and internal IT automation to improve efficiency and security.

You will work remotely from Cape Town or similar setup, collaborating with cross-functional teams across Atlas to enhance employee experience and system reliability.