Remote E-commerce Beauty Advisor

Placements24; Upington; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Bonus potential

Fully remote

Training program

Employee discounts

Growth opportunities

Job summary

Placements24 is seeking a dynamic Remote E-commerce Beauty Advisor to assist customers online via chat, email, and video consultations, offering personalized product recommendations.

You will stay current on makeup, skincare, and haircare trends, resolve issues, and help customers navigate product selections while driving loyalty in a fully remote role.

The position emphasizes customer service excellence, flexible hours, and opportunities to grow in ecommerce and beauty.

Qualifications

• Experience as a Beauty Advisor or similar in ecommerce is required.
• Extensive knowledge of makeup, skincare and haircare products and trends.
• Excellent communication, active listening and customer service skills.
• Proficiency in using online chat platforms, CRM systems, and ecommerce tools.

Responsibilities

• Provide expert beauty advice and personalized product recommendations via live chat, email, and video calls.
• Assist customers with product selection, usage, and troubleshooting to ensure a positive shopping experience.
• Resolve customer inquiries promptly and professionally, escalating issues when needed.
• Maintain up-to-date knowledge of beauty products, promotions and brand offerings.
• Contribute to content creation such as product guides and FAQs.
• Aim to achieve individual and team customer satisfaction and sales targets.

Skills

Beauty product knowledge

Customer service

Online chat platforms

CRM systems

Remote work

Tools

CRM systems

E-commerce tools

Job description

About the Role

Our client is looking for a dynamic and customer-centric Remote E-commerce Beauty Advisor to assist customers online through chat, email, and video consultations. This role requires a deep understanding of beauty products, current trends, and the ability to provide personalized recommendations to enhance the online shopping experience. You will be the virtual face of the brand, helping customers navigate product selections, resolve issues, and build loyalty. This is an excellent opportunity for a beauty enthusiast who enjoys interacting with people and excels in a remote work setting, contributing to a seamless digital customer journey.

Key Responsibilities

• Provide expert beauty advice and personalized product recommendations to customers via live chat, email, and video calls.
• Assist customers with product selection, usage, and troubleshooting, ensuring a positive shopping experience.
• Resolve customer inquiries and concerns promptly and professionally, escalating issues as needed.
• Maintain up-to-date knowledge of all beauty products, promotions, and brand offerings.
• Contribute to the creation of engaging online content, such as product guides and FAQs.
• Achieve individual and team customer satisfaction and sales targets.

Requirements

• Proven experience as a Beauty Advisor, Sales Associate, or similar role, preferably in e-commerce.
• Extensive knowledge of makeup, skincare, and haircare products and current beauty trends.
• Excellent communication, active listening, and customer service skills.
• Proficiency in using online chat platforms, CRM systems, and e-commerce tools.
• Ability to work independently, manage time effectively, and thrive in a remote environment.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote position offering flexibility and work-life balance.
• Comprehensive training on products and customer service best practices.
• Employee discounts on a wide range of beauty products.
• Opportunities for growth within the e-commerce and beauty industries.