Remote Diesel Engine Diagnostics Technician

Kabstrading Co; KwaZulu-Natal; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Kabstrading Co is seeking a Field Service Technician (Remote Support) to join our distributed team in South Africa. The role centers on remote diagnostics and guiding clients to resolve issues without on-site visits, utilizing remote tools and telecommunication channels.

You will diagnose problems, guide customers through steps via phone, email or video, and document all actions in our CRM. Strong communication and time-management skills are essential for success in a fully remote capacity.

Qualifications

• Proven experience as Field Service Technician or remote tech support.
• Experience with diagnostic tools and remote desktop software.
• Strong knowledge of mechanical, electrical, or software systems.
• Excellent communication and ability to explain technical concepts.

Responsibilities

• Provide remote technical support and troubleshooting for installed equipment.
• Utilize diagnostic software and remote access tools to resolve issues.
• Guide customers through troubleshooting via phone, email, and video.
• Document all interactions in the CRM with issues and resolutions.
• Escalate complex problems to senior staff with detailed information.
• Contribute to knowledge base with common issues and solutions.

Skills

Remote troubleshooting

Diagnostic tools

Remote desktop software

Electrical systems

Mechanical systems

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Remote access tools

Diagnostic software

Job description

Kabstrading Co is seeking a Field Service Technician (Remote Support) to join our distributed team in South Africa. The role centers on remote diagnostics and guiding clients to resolve issues without on-site visits, utilizing remote tools and telecommunication channels.

You will diagnose problems, guide customers through steps via phone, email or video, and document all actions in our CRM. Strong communication and time-management skills are essential for success in a fully remote capacity.