Diesel Engine Diagnostics & Service Technician

Kabstrading Co; KwaZulu-Natal; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Kabstrading Co is seeking a Field Service Technician (Remote Support) to join our distributed team in South Africa. The role centers on remote diagnostics and guiding clients to resolve issues without on-site visits, utilizing remote tools and telecommunication channels.

You will diagnose problems, guide customers through steps via phone, email or video, and document all actions in our CRM. Strong communication and time-management skills are essential for success in a fully remote capacity.

Qualifications

• Proven experience as Field Service Technician or remote tech support.
• Experience with diagnostic tools and remote desktop software.
• Strong knowledge of mechanical, electrical, or software systems.
• Excellent communication and ability to explain technical concepts.

Responsibilities

• Provide remote technical support and troubleshooting for installed equipment.
• Utilize diagnostic software and remote access tools to resolve issues.
• Guide customers through troubleshooting via phone, email, and video.
• Document all interactions in the CRM with issues and resolutions.
• Escalate complex problems to senior staff with detailed information.
• Contribute to knowledge base with common issues and solutions.

Skills

Remote troubleshooting

Diagnostic tools

Remote desktop software

Electrical systems

Mechanical systems

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Remote access tools

Diagnostic software

Job description

Showing 11 Diesel Engine Diagnostics Service Technician jobs in Richards Bay

Field Service Technician (Remote Support)

Our client seeks a dedicated Field Service Technician to join their distributed support team, focusing on remote diagnostics and customer guidance. In this pivotal role, you will be the frontline support for clients experiencing issues with our installed systems, utilizing advanced remote tools to troubleshoot, diagnose, and resolve problems without physical site visits. This position offers a unique opportunity to leverage your technical expertise in a fully remote capacity, contributing to efficient service delivery and high customer satisfaction across various geographical locations. You will be an integral part of a team committed to innovation and seamless customer support, operating within a dynamic and collaborative online environment.

Key Responsibilities

• Provide remote technical support and troubleshooting for a range of installed equipment and systems.
• Utilize diagnostic software and remote access tools to identify and resolve hardware and software issues.
• Guide customers through step-by-step troubleshooting procedures via phone, email, and video conferencing.
• Document all support interactions, including issues identified, steps taken, and resolutions achieved, in the CRM system.
• Escalate complex technical problems to senior support staff or engineering teams when necessary, providing detailed information for effective resolution.
• Contribute to the knowledge base by documenting common issues and their solutions for internal and external use.

Requirements

• Proven experience as a Field Service Technician or in a similar remote technical support role.
• Proficiency with diagnostic tools, remote desktop software, and various operating systems.
• Strong understanding of mechanical, electrical, or software systems relevant to the installation and maintenance industry.
• Excellent communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
• High school diploma or equivalent; technical certifications or vocational training are a plus.
• Ability to work independently and manage time effectively in