Remote CX Specialist: Elevate Retail Customer Experience

Placements24; Gauteng; A distancia; ZAR 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive health coverage

Professional growth via online courses

Flexible working hours

Remote-friendly tools and tech

Remote collaboration culture

Descripción de la vacante

Placements24 is recruiting a Customer Experience Specialist to support a national retail client from anywhere, with operations centered in Pretoria, Gauteng. You will analyze customer feedback, identify improvement opportunities, and drive initiatives to boost satisfaction and loyalty through cross-functional collaboration.

The ideal candidate has strong analytical and communication skills, experience with CRM systems, and a passion for customer advocacy in a remote, retail environment.

Formación

• Proven experience in customer experience, customer service, or a related role, preferably within the retail sector.
• Strong analytical skills with the ability to interpret customer data and feedback.
• Excellent written and verbal communication skills.
• Proficiency in using customer feedback platforms and CRM systems.
• A proactive, results-oriented mindset with a passion for customer advocacy.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Familiarity with e-commerce platforms and online retail operations is a plus.
• Bachelor's degree in Marketing, Business Administration, or a related field is preferred.
• Must be able to work effectively remotely, with a dedicated home office setup.

Responsabilidades

• Monitor and analyze customer feedback from surveys, social media, reviews, and direct communication.
• Identify key pain points and opportunities for improving the customer experience across all touchpoints.
• Develop and propose strategies and initiatives to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to implement customer experience improvements.
• Assist in the development and delivery of customer service training programs.
• Track KPIs related to customer experience and report on progress.
• Stay informed about industry best practices and emerging trends in customer experience management.
• Provide exceptional support to customers via digital channels as needed, resolving issues with empathy and efficiency.
• Champion the voice of the customer within the organization.

Conocimientos

Customer experience

Analytical skills

Communication skills

CRM systems

Retail experience

Remote work

Educación

Bachelor's degree in Marketing or Business Administration

Herramientas

CRM systems

Descripción del empleo

Placements24 is recruiting a Customer Experience Specialist to support a national retail client from anywhere, with operations centered in Pretoria, Gauteng. You will analyze customer feedback, identify improvement opportunities, and drive initiatives to boost satisfaction and loyalty through cross-functional collaboration.

The ideal candidate has strong analytical and communication skills, experience with CRM systems, and a passion for customer advocacy in a remote, retail environment.