Remote Customer Support Administrator

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote

Competitive compensation

Training resources

Contract work

Job summary

WhatJobs Direct is seeking a meticulous and organized Remote Customer Support Administrator to provide essential support services to their clientele. This fully remote role focuses on data entry, managing support documentation, scheduling, and liaising with customers and internal teams to ensure smooth operations.

Candidates should have experience in administrative or customer support roles, strong Microsoft Office and CRM skills, and the ability to work independently in a remote setting.

Qualifications

• Proven experience in an administrative or customer support role.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Strong written communication and ability to work independently in a remote setting.
• Knowledge of data protection regulations and data handling best practices.

Responsibilities

• Manage and organize customer support tickets and associated documentation.
• Perform data entry and maintain accurate customer records in the CRM system.
• Schedule customer appointments and follow-ups.
• Assist in preparing reports on customer support activities.
• Handle customer inquiries via email regarding administrative matters.
• Coordinate with the customer support team to ensure timely issue resolution.
• Maintain and update the knowledge base with administrative procedures.
• Process customer feedback and forward it to the relevant departments.
• Ensure compliance with company policies and data protection regulations.
• Provide general administrative support to the customer service department.

Job description

About the Role

Our client, WhatJobs Direct, is seeking a meticulous and organized Remote Customer Support Administrator to provide essential support services to their clientele. This fully remote role involves managing administrative tasks related to customer support, ensuring efficient record-keeping, and assisting the support team in delivering prompt resolutions. You will be responsible for data entry, managing support documentation, scheduling, and liaising with customers and internal teams to ensure smooth operations. This is an ideal opportunity for someone who thrives in a remote work setting, possesses strong organizational skills, and is dedicated to maintaining high standards of administrative support within a customer-centric environment. You will play a crucial role in the operational efficiency of our client's support function.

Key Responsibilities

• Manage and organize customer support tickets and associated documentation.
• Perform data entry and maintain accurate customer records in the CRM system.
• Schedule customer appointments and follow-ups.
• Assist in preparing reports on customer support activities.
• Handle customer inquiries via email regarding administrative matters.
• Coordinate with the customer support team to ensure timely issue resolution.
• Maintain and update the knowledge base with administrative procedures.
• Process customer feedback and forward it to the relevant departments.
• Ensure compliance with company policies and data protection regulations.
• Provide general administrative support to the customer service department.

Requirements

• Proven experience in an administrative or customer support role.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Strong written communication skills for clear and concise correspondence.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with common customer support workflows.
• A proactive approach to problem-solving and task management.
• Must have a reliable internet connection and a dedicated home office space.
• Previous experience in a remote role is highly desirable.

Benefits

• Competitive compensation for contract work.
• Fully remote position, offering significant flexibility.
• Opportunity to work with a reputable company and contribute to its operations.
• Gain experience in remote administrative support roles.
• Contribution to a customer-focused organization.
• Potential for contract extension based on performance.
• Access to company training resources for administrative tools.