Remote Customer Service Representative - Telecoms

Placements24; Paarl; Híbrido; ZAR 150.000 - 190.000; Jornada completa

Descripción de la vacante

Placements24 is seeking a dedicated remote Customer Service Representative to support customers in Paarl, Western Cape. You will be the primary point of contact, addressing inquiries, resolving technical issues, and providing information about telecommunications services from a home-based setup.

The role emphasizes excellent communication, problem-solving, and a customer-first approach to maintain high satisfaction and loyalty while enjoying the flexibility of remote work.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Troubleshoot and resolve basic technical issues related to telecommunications services.
• Provide accurate information about products and services to ensure high customer satisfaction.

Descripción del empleo

About the Role

Our client is actively seeking a dedicated and customer-focused Remote Customer Service Representative to join their expanding team. This fully remote position, supporting operations in Paarl, Western Cape , is ideal for individuals who excel at communication and problem-solving. You will be the primary point of contact for customers, addressing inquiries, resolving technical issues, and providing information about our client's telecommunications services. A passion for helping people and a clear understanding of customer service best practices are essential. This role is crucial for maintaining high customer satisfaction and loyalty. As a remote role, you will enjoy the flexibility of working from home, equipped with the necessary tools to provide exceptional service. Our client is committed to providing a supportive remote work environment and opportunities for growth within their customer service department.