Remote Complaints Specialist - Resolve UK Customer Issues

Remote Recruitment; Cape Town; Remote; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

100% remote

Long-term placement

Job summary

Remote Recruitment seeks a Complaints Handler for a UK-based employer, fully remote from South Africa. You will own complaints from first contact to closure, investigating what happened, keeping customers informed, and drafting clear responses.

Role suits someone with experience in complaints or disputes, strong written English, calm under pressure, and CRM experience. 100% remote, UK hours, long-term placement with a reputable employer.

Qualifications

• Experience handling complaints, escalations or disputes.
• Strong written English — you will be drafting customer-facing responses.
• Ability to stay measured with frustrated customers.
• Experience with a case management or CRM system.

Responsibilities

• Log and acknowledge complaints within agreed service levels.
• Investigate cases by gathering records and speaking to internal teams.
• Draft clear written responses and resolution offers.
• Escalate cases that meet defined thresholds.
• Track complaint themes and report recurring causes.

Skills

Complaint handling

Written English

Calm under pressure

CRM experience

Tools

Zendesk

Freshdesk

Job description

Remote Recruitment seeks a Complaints Handler for a UK-based employer, fully remote from South Africa. You will own complaints from first contact to closure, investigating what happened, keeping customers informed, and drafting clear responses.

Role suits someone with experience in complaints or disputes, strong written English, calm under pressure, and CRM experience. 100% remote, UK hours, long-term placement with a reputable employer.