Remote Client Concierge & Support Specialist

Assetara Limited; Durban; A distancia; ZAR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Assetara Limited is seeking a remote Client Relationship & Support Specialist to serve Durban Dist 5, South Africa. You will be the primary contact for clients, manage CRM notes, and provide concierge-level support within the Assetara platform.

The role emphasizes compliant client communication, SLA adherence, and proactive outreach while ensuring data protection and security standards are followed.

Formación

• Strict adherence to operational, security, and compliance guidelines.
• Professional remote work discipline and time management.
• Confidential handling of client data and anti-fraud protocols.

Responsabilidades

• Provide professional, warm, accurate communication within the Assetara workspace.
• Deliver scheduled client calls and assist clients with platform navigation.
• Prioritize unread client threads, manage SLA compliance, and proactive outreach.
• Maintain accurate client notes in the CRM without unnecessary data.
• Identify and elevate red flags or compliance issues per rules.

Conocimientos

Client communication

CRM administration

Compliance awareness

Descripción del empleo

Assetara Limited is seeking a remote Client Relationship & Support Specialist to serve Durban Dist 5, South Africa. You will be the primary contact for clients, manage CRM notes, and provide concierge-level support within the Assetara platform.

The role emphasizes compliant client communication, SLA adherence, and proactive outreach while ensuring data protection and security standards are followed.