Remote Client Concierge & Support Specialist

Assetara Limited; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Assetara Limited is seeking a remote Client Relationship & Support Specialist to serve Durban Dist 5, South Africa. You will be the primary contact for clients, manage CRM notes, and provide concierge-level support within the Assetara platform.

The role emphasizes compliant client communication, SLA adherence, and proactive outreach while ensuring data protection and security standards are followed.

Qualifications

• Strict adherence to operational, security, and compliance guidelines.
• Professional remote work discipline and time management.
• Confidential handling of client data and anti-fraud protocols.

Responsibilities

• Provide professional, warm, accurate communication within the Assetara workspace.
• Deliver scheduled client calls and assist clients with platform navigation.
• Prioritize unread client threads, manage SLA compliance, and proactive outreach.
• Maintain accurate client notes in the CRM without unnecessary data.
• Identify and elevate red flags or compliance issues per rules.

Skills

Client communication

CRM administration

Compliance awareness

Job description

Assetara Limited is seeking a remote Client Relationship & Support Specialist to serve Durban Dist 5, South Africa. You will be the primary contact for clients, manage CRM notes, and provide concierge-level support within the Assetara platform.

The role emphasizes compliant client communication, SLA adherence, and proactive outreach while ensuring data protection and security standards are followed.