Remote Cleaning Operations Leader

Placements24; Gqeberha; Hybride; ZAR 250 000 - 360 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible working hours

Professional development opportunities

Résumé du poste

Placements24 is seeking a dedicated Remote Cleaning Operations Specialist to join a tech-focused cleaning solutions provider. This fully remote role covers operations across clients in South Africa, focusing on efficiency, quality control, and client satisfaction through digital channels.

You will manage and optimize remote cleaning operations, monitor performance via digital tools, develop SOPs, and collaborate with sales and support teams to ensure a seamless client experience.

Qualifications

• Experience in operations management or service coordination, preferably with remote work.
• Strong knowledge of cleaning operations and service standards.
• Proficiency with digital tools, CRM systems, and online collaboration platforms.
• Excellent remote communication, organization, and problem-solving skills.
• Ability to handle multiple tasks and meet deadlines remotely.
• Detail-oriented with focus on data analysis and continuous improvement.
• Self-motivated, able to work independently.
• Experience in cleaning or facilities management is advantageous.
• Stable internet connection and dedicated home office setup.
• Legally eligible to work in South Africa.

Responsabilités

• Oversee remote cleaning operations for a portfolio of clients, ensuring consistent quality and service delivery remotely.
• Utilize company software and digital tools to monitor cleaning team performance, schedule assignments, and track service completion.
• Develop and implement remote training modules and standard operating procedures for cleaning staff.
• Serve as a key point of contact for clients regarding operational inquiries, feedback, and issue resolution via digital channels.
• Analyze operational data to identify trends, areas for improvement, and implement corrective actions.
• Coordinate with field-based teams to ensure timely execution of cleaning services and proper resource allocation.
• Maintain comprehensive digital records of service reports, client feedback, and operational metrics.
• Proactively identify and mitigate potential operational risks and challenges in remote service delivery.
• Stay abreast of technological advancements and industry best practices in remote operational management and cleaning services.
• Collaborate with internal teams (sales, customer support) to ensure a unified client experience.

Connaissances

Operations management

Remote coordination

CRM software

Project management

Data analysis

Outils

CRM software

Project management software

Online collaboration tools

Description du poste

Placements24 is seeking a dedicated Remote Cleaning Operations Specialist to join a tech-focused cleaning solutions provider. This fully remote role covers operations across clients in South Africa, focusing on efficiency, quality control, and client satisfaction through digital channels.

You will manage and optimize remote cleaning operations, monitor performance via digital tools, develop SOPs, and collaborate with sales and support teams to ensure a seamless client experience.