Remote Catering Client Success Manager

Placements24; LegKraal Gate; Hybrid; ZAR 958,000 - 1,437,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote position

Health, dental, and vision insurance

Professional development and training

Flexible schedule

Job summary

Placements24 is seeking a dedicated Remote Catering Account Manager to oversee client relationships and manage catering orders from start to finish. You will guide clients through menu selections, customize offerings, and coordinate delivery logistics for various events, all from a fully remote setup.

The role requires outstanding communication, a proactive approach, and the ability to manage multiple client accounts efficiently and professionally, ensuring client satisfaction and repeat

Qualifications

• Proven experience in account management or sales in catering/hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational skills for remote work.
• Proficiency with CRM software.

Responsibilities

• Manage a portfolio of client accounts as the main point of contact for catering needs.
• Guide clients through menu selections, customization options and event details.
• Process catering orders accurately with dietary restrictions and delivery times.
• Coordinate with production and delivery teams to ensure timely fulfillment.
• Address client concerns promptly to maintain satisfaction.
• Develop strategies to improve client retention and upsell services.

Skills

Account management

Customer service

Sales

CRM proficiency

Communication

Time management

Tools

CRM software

Remote collaboration tools

Job description

Placements24 is seeking a dedicated Remote Catering Account Manager to oversee client relationships and manage catering orders from start to finish. You will guide clients through menu selections, customize offerings, and coordinate delivery logistics for various events, all from a fully remote setup.

The role requires outstanding communication, a proactive approach, and the ability to manage multiple client accounts efficiently and professionally, ensuring client satisfaction and repeat