Remote Automotive Diagnostic Specialist

Placements24; Kempton Park; Remote; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work from home

Competitive salary

Online training and certification

Software licenses provided

Job summary

Placements24 invites an experienced Remote Automotive Diagnostic Specialist to join a forward-thinking SA automotive solutions provider. You will deliver expert remote diagnostics, interpret data, and guide field technicians worldwide from your home office.

With 7+ years in automotive diagnostics and strong CAN/LIN knowledge, you will work independently, maintain up-to-date system expertise, and contribute to knowledge bases while enjoying remote work flexibility and competitive compensation.

Qualifications

• 7+ years in automotive diagnostics, focused on electronic and software systems.
• Hands-on experience with CAN/LIN and other vehicle protocols.
• Proficient with GDS, VIDA, Techstream, Autel, Launch.
• Ability to read wiring diagrams, TSBs, and repair manuals.
• Strong analytical and problem-solving skills; remote communication ability.
• ASE certifications desirable; EV/HEV experience a plus.

Responsibilities

• Provide remote diagnostic support for complex vehicle issues using OEM tools.
• Analyze DTCs, live data, and sensor readings to find root causes.
• Communicate findings and repair strategies to field technicians remotely.
• Develop detailed troubleshooting guides and repair procedures.
• Collaborate with engineering on feedback for improvements.
• Maintain up-to-date knowledge of automotive electronic and software systems.
• Manage case load ensuring timely resolution and high customer satisfaction.
• Participate in virtual meetings and knowledge-sharing sessions.

Skills

Automotive diagnostics

CAN/LIN protocols

Advanced diagnostic software

Wiring diagrams interpretation

TSBs & repair manuals interpretation

Analytical problem-solving

Remote communication

EV/HEV knowledge

ASE certifications desirable

Education

ASE certifications

Tools

GDS

VIDA

Techstream

Autel

Launch

Job description

About the Role

Our client, a forward-thinking automotive solutions provider, is seeking a highly specialized Remote Automotive Diagnostic Specialist to join their innovative team. This is a fully remote position, allowing you to work from anywhere in South Africa. You will play a crucial role in providing expert remote diagnostic support for complex automotive issues, assisting dealership technicians and service centers globally. This role requires a deep understanding of modern vehicle electronic systems, advanced diagnostic tools, and a passion for solving intricate automotive puzzles. You will leverage your expertise to interpret diagnostic data, guide on repair procedures, and contribute to our knowledge base, enhancing the capabilities of automotive professionals worldwide. If you are a dedicated diagnostician who thrives on technical challenges and prefers the flexibility of a remote work environment, this is the perfect opportunity for you to make a significant impact in the automotive industry.

Key Responsibilities

• Provide remote diagnostic support for complex vehicle issues, utilizing advanced diagnostic tools and OEM software.
• Analyze diagnostic trouble codes (DTCs), live data streams, and sensor readings to identify root causes of malfunctions.
• Communicate technical findings and recommended repair strategies clearly and concisely to field technicians via remote platforms.
• Develop and document detailed troubleshooting guides and repair procedures for common and complex issues.
• Collaborate with engineering teams to provide feedback on vehicle system performance and potential improvements.
• Maintain an up-to-date knowledge of automotive technologies, focusing on electronic and software-related systems.
• Manage a case load of diagnostic inquiries, ensuring timely resolution and high levels of customer satisfaction.
• Participate in virtual team meetings and knowledge-sharing sessions to enhance collective expertise.

Requirements

• Minimum of 7 years of experience in automotive diagnostics, with a strong focus on electronic and software systems.
• Extensive knowledge of CAN bus, LIN bus, and other vehicle communication protocols.
• Proficiency with advanced diagnostic software and hardware (e.g., GDS, VIDA, Techstream, Autel, Launch).
• Experience interpreting wiring diagrams, technical service bulletins (TSBs), and repair manuals.
• Excellent analytical and problem-solving skills, with a meticulous approach to diagnostics.
• Strong written and verbal communication skills, comfortable explaining complex technical information remotely.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• Relevant automotive certifications (e.g., ASE certifications) are highly desirable.
• Experience with electric and hybrid vehicles is a significant advantage.

Benefits

• This fully remote position offers a competitive salary, performance incentives, and comprehensive health benefits.
• You will have the flexibility to work from home, eliminating commute time and costs.
• Our client provides continuous learning opportunities, including access to specialized online training and certification programs.
• You will be equipped with the necessary software licenses and support to perform your role effectively.
• Join a forward-thinking company that values innovation and employee well-being, contributing to the future of automotive service from the comfort of your home office.
• The Tembisa, Gauteng area benefits from strong connectivity, supporting remote work.