Remote AI Training Customer Service Expert

Aitrainer

South Africa

À distance

ZAR 320 000 - 526 000

Temps partiel

Il y a 2 jours

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Résumé du poste

AI Trainer Jobs is seeking a Customer Service SME to support a data-generation project for training AI agents. This hourly, remote contractor role focuses on crafting natural, human-enacted conversations and evaluating AI responses to improve accuracy and fluency.

Ideal candidates have 2+ years in customer service, 1+ year in AI training, and strong English communication. Open to candidates in Canada, South Africa, and the Philippines; interviews are in English.

Qualifications

Bachelor's degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
Excellent spoken English C1+ (US only), with clear and fluent verbal communication.

Responsabilités

Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.