Remote AI Analytics Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Fully remote position

Home office stipend

Health, dental, vision insurance

Professional growth & training

Access to AI/data analytics tech

Generous paid time off

Retirement savings plan

Virtual team-building

Job summary

Placements24 is hiring a Remote Customer Support Specialist to provide advanced technical support for an AI-powered analytics platform. The role emphasizes complex troubleshooting, API and data integration tasks, and remote collaboration with cross-functional teams.

The ideal candidate has 4–6 years of experience in technical support, strong data analytics knowledge, and excellent communication skills. This is a fully remote position serving clients internationally from South Africa.

Qualifications

• 4–6 years in technical customer support with a focus on complex software troubleshooting.
• Strong understanding of data analytics concepts, AI principles, and cloud platforms (AWS/Azure).
• Proficiency in diagnosing APIs, data integration, and database management.
• Excellent written and verbal communication, able to explain technical topics clearly.
• Experience working remotely using collaboration tools like Slack, Zoom, Jira.

Responsibilities

• Provide advanced technical support and troubleshooting for complex issues on the analytics platform.
• Investigate user-reported problems through logs and diagnostics.
• Guide users through complex configurations, data imports and feature utilization.
• Escalate unresolved issues to Tier 3 and document context thoroughly.
• Build and maintain a knowledge base with tutorials and FAQs.
• Collaborate with product and engineering teams to give feedback and help roadmap.
• Assist in onboarding new remote support members and monitor SLA adherence.
• Advocate for the voice of the customer to improve UX and product value.

Skills

Technical troubleshooting

Data analytics

AI concepts

Remote collaboration

Communication skills

Education

Bachelor's degree in CS/IT

Tools

Slack

Zoom

Jira

Job description

Placements24 is hiring a Remote Customer Support Specialist to provide advanced technical support for an AI-powered analytics platform. The role emphasizes complex troubleshooting, API and data integration tasks, and remote collaboration with cross-functional teams.

The ideal candidate has 4–6 years of experience in technical support, strong data analytics knowledge, and excellent communication skills. This is a fully remote position serving clients internationally from South Africa.