Relationship Manager Retail

Nedbank; Gqeberha; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Nedbank is seeking an experienced Talent Acquisition Specialist to join the Commercial Banking team in the Eastern Cape. The role focuses on growing revenue by acquiring new high-revenue commercial clients and cross-selling to existing portfolios.

The ideal candidate has extensive relationship management experience in commercial banking, strong credit acumen, and proven ability to build long-term partnerships with agri, franchise, fintech, and manufacturing sectors.

Qualifications

• Matric or higher qualification required.
• Advanced Diploma or National 1st Degree preferred.
• Strong understanding of credit assessment and banking products.

Responsibilities

• Acquire new commercial clients with turnover R30m–R1b through prospecting and networking.
• Advise commercial clients in key industries with ongoing development.
• Stay informed on economic trends to add value in client engagements.
• Identify acquisition opportunities through ecosystem analysis.
• Drive revenue via cross-sell using industry and banking knowledge.
• Conduct financial needs analysis to identify cross-sell opportunities.
• Review client portfolios regularly to identify value-adding opportunities.
• Engage with clients frequently to support Nedbank growth objectives.
• Build trusted relationships with decision makers in assigned portfolios.
• Provide sound financial advice and feedback on requests.
• Coordinate with stakeholders to offer bank solutions.
• Tailor-made solutions based on client needs and environment.
• Manage risks and ensure compliance with regulations and policies.
• Collaborate with credit to manage portfolio risk and impairment exposure.
• Prepare and present complex credit applications for entities and shareholders.
• Support client digitization aligned with 4th Industrial Revolution.

Skills

Relationship Management

Commercial Banking

Sales & Cross-Sell

Client Acquisition

Deal Origination

Credit Analysis

Stakeholder Engagement

Negotiation

Industry Knowledge

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Job description

Talent Aquisition Specialist: Lerato Sithole

REQ: 148494

Closing Date: 11 November 2026

Job Family

• Sales and Service
• Relationship Management
• Manage Self: Professional (MSP)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Why Join The Team

Join a high-performing Commercial Banking team where you will partner with leading commercial clients to drive growth and sustainable value. This role offers the opportunity to work in a relationship-driven environment, leverage industry expertise, and contribute to innovative financial solutions that support clients and the broader economy.

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Our Ideal Candidate

• A seasoned Relationship Manager with strong experience in Commercial banking.
• Commercially astute, with a proven ability to grow revenue and manage portfolios.
• Highly skilled in client acquisition, cross-selling, and building long-term partnerships.
• Knowledgeable in agricultural sectors and/or specialised industries.
• Strong in credit analysis, risk management, and structuring complex deals.
• A trusted advisor with excellent stakeholder engagement and negotiation skills.
• Results-driven, with a track record of meeting or exceeding sales and financial targets.
• Able to translate market trends and economic insights into client value propositions.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Required: 7-10 years of experience in Relationship Management within Commercial Banking.
• 2-3 years of experience in Business Acquisition is essential.
• Retail and Franchise experiece.
• Experience in Sales and Deal Origination, specifically related to a Corporate Client Portfolio in a Banking, Financial Services, or Consulting environment.

Technical / Professional Knowledge

• Communication Strategies
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge
• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Business Acumen
• Building Trusting Relationships

Disclaimer

Preference will be given to candidates from the underrepresented groups

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).