Relationship Banker

MnT People Solutions; Sandton; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A financial services company in Sandton seeks a Relationship Banker to generate revenue by sourcing and managing high-value client accounts. The ideal candidate will have at least three years of experience in business banking, expertise in sales, and strong client relationship management skills. Responsibilities include proactive client acquisition, sales tracking, and providing tailored banking solutions.

Qualifications

• At least three years of sales experience in business banking and/or financial services account management.
• Strong written and spoken English and Swahili.
• RE5 – completed within allocated time.

Responsibilities

• Proactively cold call and find new clients to meet monthly targets.
• Manage profit margins by providing clients with comparative rates.
• Monitor, track and report on sales activity periodically.

Skills

Sales experience

Client relationship management

Negotiation skills

Communication skills

Networking ability

Education

BSc/BCom in Banking, Finance, or related field

Matric

Job description

SUMMARY :

We are looking for a Relationship Banker to generate revenue for company by sourcing new clients and proactively managing the account to maximize profitability.

POSITION INFO :

The Relationship Manager is responsible for generating revenue for the company by sourcing new clients and proactively managing the account to maximize profitability, to grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base, to develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.

Responsibilities

Finance

• Proactively cold call and find new clients to meet the monthly revenue target.
• Educate and promote the company’s full product offering to clients to maximize revenue.
• Manage profit margins by providing clients with comparative information on rates and obtaining the best rates for specific banking products.
• Track, control and influence sales activities to increase sales efficiencies of the team.
• Actively grow the client base by an agreed target of new acquisitions per month to achieve the sales target.

Portfolio Management

• Monitor, track and report on sales activity periodically and take action to meet sales targets.
• Identify opportunities for cross-selling and referrals to other product lines by understanding client needs.
• Identify new revenue opportunities and gather customer feedback on products.

Risk Management

• Comply with governance in terms of legislative and audit requirements.
• Understand clients’ risk profiles and balance for individual clients by optimising product mix.

Client

Client Service

• Anticipate and interpret clients’ business requirements to bank with the company, sell the right product, and close deals.
• Provide timely solutions to clients by researching their business in relation to the current economic climate and educating the client on the products.
• Provide excellent service that results in client referrals and new business.
• Serve as the primary point of contact for the client, ensuring excellent service levels and long-term relationships.
• Maintain continuous face-to-face and telephonic interaction with clients to address their needs.
• Assist the client with innovative ways to gain maximum benefit from products (e.g., offering the right product at the right time).
• Proactively manage the review process of clients’ facilities, including submitting and motivating the business case for approval to credit and legal departments to achieve timely renewals (providing all necessary documents).
• Train and assist the client on necessary systems/processes to deal with the bank efficiently; client education.
• Maintain awareness of market and economic trends to provide relevant advice to the client at all times.
• On-boarding – sign up new clients following correct processes for compliance, credit application and obtaining the facility with the relevant internal department.

Admin Support

• Provide relevant reports to track progress.
• Review client files and ensure client information is updated.
• Update and manage all client interactions in the CRM system.

Internal Processes

Process Management

• Build successful relationships with legal, credit, internal bankers, back office and treasury to meet client needs.
• Work with legal and credit to ensure all necessary documents are in place and delivered to clients.
• Assist with SARB applications.
• Follow up with all parties to ensure queries are resolved.

Training

• Manage own development to increase competencies.
• Ensure all product training is completed to enable cross-selling opportunities.
• Complete mandatory training (e.g., Anti-Money Laundering).
• Train and stay compliant with FICA, PoPI compliance and legislation.
• Meet training deadlines as outlined in PDP.
• Keep abreast of Compliance (FICA) requirements.
• Knowledge of banking products and channels.
• FAIS compliance.
• Understand the sales cycle.

Qualification and experience

• Matric
• BSc/BCom in Banking, Finance, or related field (or equivalent).
• RE5 – completed within allocated time.
• Previous sales experience with exposure to financial services.
• At least three years of sales experience in business banking and/or financial services account management.

Knowledge and skills

• Sound understanding of banking sales and client relationship management.
• Good knowledge of sales principles.
• Strong written and spoken English and Swahili.
• Strong credit analysis, documentation and relationship management skills.
• Ability to assess customer needs and tailor product recommendations.
• In-depth understanding of banking products.
• Proven sales experience in a client relationship role within banking.
• Ability to work to deadlines and under pressure.

Technical Competencies

• Negotiation skills
• Presentation skills
• Good communication skills
• Networking ability
• Ability to sell

Personal Competencies

• Own vehicle and valid driver’s license
• Business acumen
• Attention to detail
• Time management and planning
• Teamwork
• Self-motivated
• Resilient