Regulatory Conformance Specialist

Woolworths Financial Services; Cape Town; On-site; ZAR 40,000 - 60,000; Full time

Job summary

A financial services organization based in Cape Town seeks a Regulatory Conformance Specialist to manage compliance across stores and call centers. This role involves conducting audits, overseeing staff adherence to sales practices, and ensuring compliance with regulatory standards. Candidates should have 3-5 years of experience in the financial sector, strong analytical skills, and be certified to act as a Key Individual under South African regulations. The position offers an opportunity to significantly influence compliance across multiple channels.

Qualifications

• 3-5 years relevant experience in financial services.
• 1 year management/oversight experience preferred.
• Project management experience beneficial.

Responsibilities

• Ensure compliance with all regulatory requirements.
• Evaluate compliance evidence and address non-compliance.
• Conduct audits and manage compliance frameworks.

Skills

Financial Services Industry Knowledge

Leadership

Stakeholder management

Analytical skills

Communication skills

Education

Regulatory Exam certification (RE 1)

Relevant Class of Business certificate (Long Term Insurance)

Compliance qualifications

Tools

Contact Centre Systems

Information Technology

Job description

Woolworths Financial Services | Full time

Regulatory Conformance Specialist

Cape Town, South Africa | Posted on 03/23/2026

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in‑store credit in the form of the Woolworths StoreCard and offering value‑added services including credit cards, personal loans and short‑term insurance as well as life insurance linked to other products.

Job Description

MAIN PURPOSE

The Regulatory Conformance Specialist (RCS) acts as an Operational Compliance Specialist for the Stores/Call Centre channel and is accountable as a Key Individual (KI) for ensuring compliance with all regulations for the Stores/Call Centre. The RCS participates in the KI framework/forum and other WFS forums to ensure that Compliance requirements are implemented successfully. Practically, the RCS will fulfil defined tasks such as traveling to stores for reviews and audits, supervising Store/Call Centre staff in the live environment, completing reports that roll up within a broader Stores/Call Centre compliance view, and managing general sales‑practice risk to aid in ensuring values‑based selling. The role has both a review and remediate objective, involving remedial action to address compliance failures and mitigate risk. The RCS must meet and maintain the requirements of a FAIS KI with respect to relevant product categories and keep current with all legislation (CPD).

KEY RESPONSIBILITIES

Compliance and Oversight

• Ensure staff comply with DIRECT OVERSIGHT sales practices, including scripts and declarations.
• Evaluate evidence of compliance, reviewing customer feedback via Voice‑of‑Customer and conducting direct customer communication where appropriate.
• Report on compliance with DIRECT OVERSIGHT sales practices for review in both Key Individual Forum and Sales Control Forum.
• Review relevant customer complaints and submit findings and recommendations in line with treating‑customer‑fairly (TCF) standards.
• Review controls and in‑store processes in the region and report on failures.
• Sign compliance reports relating to relevant administrative elements of FAIS (such as display of licence).
• Ensure stores comply with all regulatory requirements and acts (POPIA, TCF, FAIS, NCA, Long‑term insurance, etc.).

Honesty, Integrity and Good standing (HIGS)

• Work with HR and Operations to ensure compliance with all necessary attestations for the store portfolio.
• Provide input and guidance into performance management and ER processes related to all regulations, especially disciplinary processes.
• Investigate non‑compliance and risk events relevant to various regulations and feedback to accountable KI and KI forum.

Competence Requirements & Continuous Professional Development

• Work with HR and Operations to ensure all competence requirements in respect of FAIS are met, relative to the oversight model requirement.
• Ensure supervisors conduct necessary supervision with the correct level of quality.
• Assist in building competence within the region by delivering training forums and programmes in line with channel objectives and framework; collaborate with stakeholders to deliver staff training plans relevant for FAIS.
• Ensure staff comply with store‑control metrics and risk is mitigated.
• Evaluate selling practices through audit and review of live sales and report into various forums.
• Investigate particular cases of concern or risk events.
• Conduct ad‑hoc audits and reviews as necessary, collating feedback for review.
• Chair various steering committees (KI Forum, ER Forum, SCF, CCCF, TL ER Consistency, Disciplinary Hearings).

Compliance Reporting

• Ensure all relevant deadlines and compliance reports are submitted in accordance with reporting standards.
• Attend and provide input into KI forum.

Compliance Framework Development

• Assist in identifying gaps and opportunities to improve compliance/risk frameworks.
• Develop solutions and recommend processes in response to legislative changes or compliance gaps.

Stakeholder Management

Training Development

• Assist with designing Product and Compliance training guides (content/curriculum design). Provide virtual and face‑to‑face training on product and compliance; support the team on all system‑related queries.

Audit Requirements

• Conduct related audits (e.g., service, compliance, COVID‑19, behaviour, etc.). In‑store/Call Centre audits and inspections include observation of the sales process and reporting thereof, according to reporting requirements and templates.

Project Management

• Create Key Risk Indicators (KRI) for all upcoming projects.
• Lead, manage, and coordinate various projects. Use CRMP‑Compliance Risk Management Plan/Compliance Governance Framework to aid the business in all compliance matters.

Requirements

KEY COMPETENCIES

TECHNICAL COMPETENCIES

• Financial Services Industry Knowledge
• WFS Market Knowledge
• Business Architecture
• Information Technology
• Business Process Design
• Contact Centre Systems, Technologies and Processes
• Solution/Application Testing
• Systems Analysis

QUALIFICATIONS

• Qualifications listed on the FSCA list of qualifications; Regulatory Exam certification (RE 1). Relevant Class of Business certificate (Long Term Insurance). Ability to be registered as a Key Individual.
• Compliance qualifications are beneficial.
• CISA registration/CProf or CPrac (SA) designation is advantageous.

EXPERIENCE REQUIRED

• 3‑5 years relevant experience (including 1 year management/oversight experience).
• Project management experience beneficial.

ADDITIONAL REQUIREMENTS

• Demonstrated leadership, analytical and technical skills.
• Strong relationship‑building competence.
• Stakeholder management.
• Excellent verbal and written communication skills.
• Business analyst skills.
• Broad general IT knowledge.
• Deep business understanding of WFS or equivalent experience in Financial Service Industries and/or Banking.