Regulatory Complaints & DSAR Specialist

Trending Talent Solutions; Johannesburg; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Trending Talent Solutions is seeking a Complaints Handler in Johannesburg to support the Risk, Audit and Compliance Team. The role focuses on processing DSARs and resolving complaints with a focus on fair, compliant outcomes.

You will maintain clear case chronologies, adhere to regulatory timelines, and escalate issues as needed. Strong communication and data protection knowledge are essential for success in this role.

Qualifications

• DSAR handling within POPIA/PO GDPR timelines and redaction standards.
• Excellent written and verbal communication.
• Active listening with clear, concise responses.
• Ability to prioritise and manage a caseload to tight timelines.
• Ability to follow process and seek guidance when needed to ensure compliance.
• Capable of independent delivery while collaborating with the team.
• Able to identify thematic trends and produce board-ready reports.
• Experience in producing investigation chronologies and case files for regulatory scrutiny.

Responsibilities

• Process and respond to DSARs within statutory timelines and redaction rules.
• Handle and resolve client and third-party complaints and disputes.
• Maintain accurate chronology and case files for each complaint.
• Escalate to Head of Risk and Compliance as required by policy/regulation.
• Ensure all communications are professional and compliant with FCA/SRA where applicable.
• Log all complaints per policy and service level standards.
• Identify recurring themes and report to leadership.

Skills

DSAR processing

Communication skills

Active listening

Caseload prioritisation

Process and procedure

Independent & team work

Trend reporting

Investigation chronology

Education

Grade 12/Matric or NQF Level 4

Tools

MS Office

Job description

Trending Talent Solutions is seeking a Complaints Handler in Johannesburg to support the Risk, Audit and Compliance Team. The role focuses on processing DSARs and resolving complaints with a focus on fair, compliant outcomes.

You will maintain clear case chronologies, adhere to regulatory timelines, and escalate issues as needed. Strong communication and data protection knowledge are essential for success in this role.