Registration Support Specialist

University of the Free State; Bloemfontein; On-site; ZAR 122,000 - 146,000; Full time

Job summary

University of the Free State invites applications for an Assistant Officer (60 positions) on a 6-week contract at the Bloemfontein Campus. The role focuses on delivering professional customer service across multiple channels, guiding students through registrations, and ensuring accurate, compliant processing of requests.

The posting requires Grade 12, basic experience in customer service, and the ability to submit all required documents.

Qualifications

• Submit all documents listed under the inherent requirements.
• CV and a cover letter (specifying Bloemfontein or Qwaqwa).
• Copies of qualifications or SAQA where applicable.
• Copy of identity document (SA ID or passport for foreigners).
• Confirmation of current employment for external applicants.

Responsibilities

• Provide professional, friendly customer service via email, face-to-face, and phone.
• Respond to enquiries via Chatbot.
• Use FAQ/library and data sources for accurate responses.
• Escalate non-standard queries to team leader.
• Guide students through the registration process.
• Provide required forms and assist with document completion.
• Communicate updates on requests to customers.
• Obtain approval from team leader before certain tasks.
• Troubleshoot errors and advise on resolution.
• Assist with data capturing and ensure policy compliance.
• Verify forms for completeness and accuracy.
• Quality-assure documents from back-office staff before signing off.
• Ensure queries are resolved with timely feedback.
• Maintain turnaround time of one business day.

Skills

Customer service

Communication

Problem solving

MS Office

Data entry

Education

Grade 12

Post-school qualification

Tools

MS Office

Job description

University of the Free State invites applications for an Assistant Officer (60 positions) on a 6-week contract at the Bloemfontein Campus. The role focuses on delivering professional customer service across multiple channels, guiding students through registrations, and ensuring accurate, compliant processing of requests.

The posting requires Grade 12, basic experience in customer service, and the ability to submit all required documents.