Regional Manager

CVQuest; Pretoria; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

CVQuest is seeking a Regional Manager to drive sales performance, collections discipline, and operational excellence across the region. You will lead Area Managers, ensure adherence to policies, and deliver against revenue and risk targets.

This hands-on, field-based leadership role requires strong visibility, decisive intervention, and a track record of improving branch performance, customer experience, and controls within a high-volume retail credit environment.

Responsibilities

• Lead and manage Area Managers across the region.
• Drive consistent execution of sales, collections, and policies.
• Translate regional objectives into actionable branch plans.
• Identify performance gaps and intervene to improve results.
• Ensure compliance with company standards and controls.
• Drive profitable growth while maintaining customer experience.

Job description

The Regional Manager is responsible for driving sales performance, collections execution, operational discipline, compliance, and profitability across the allocated region within a high-volume branch-based retail credit environment.

This role is accountable for ensuring that all areas and branches within the region consistently deliver against sales, collections, credit quality, compliance, customer service, and operational performance targets. The incumbent will take direct ownership of regional execution, enforce accountability through Area Managers, strengthen branch sales and collections discipline, and ensure consistent adherence to company policies, controls, and operational standards.

The Regional Manager is responsible for identifying regional performance gaps, resolving operational underperformance, improving branch productivity, strengthening controls, and driving sustainable profitable growth across the region.

This is a hands-on, field-based operational leadership role requiring strong branch visibility, direct oversight of Area Managers, and decisive intervention to ensure branch execution standards, customer experience, and operational controls are consistently achieved.

Regional Scope

Responsible for all Area Managers, branch operations, and regional performance within the allocated region, covering all provinces and branch networks assigned to the role.

The Regional Manager is expected to adapt leadership focus based on the operational demands, commercial opportunities, and risk profile of the assigned region while maintaining consistent execution against national standards.

Key Responsibilities

Regional Operational Leadership

• Lead and manage Area Managers across the allocated region.
• Drive consistent execution of operational standards, policies, and business processes across all areas and branches.
• Translate national operational objectives into measurable area and branch-level action plans.
• Drive execution discipline, operational consistency, and performance accountability across the region through Area Managers.
• Ensure areas and branches operate efficiently, consistently, and in line with company standards.
• Take direct ownership of regional operational performance and intervene where area or branch execution is below standard.

Sales Performance, Customer Growth & Revenue Delivery

• Drive regional sales performance to achieve area, branch, regional, and company revenue targets.
• Ensure Area Managers drive quality sales through disciplined branch execution, strong consultant activity, and responsible lending practices.
• Monitor area and branch sales activity, consultant productivity, conversion rates, application quality, and performance trends.
• Identify weak sales practices, poor conversion performance, and productivity gaps across branches and implement corrective action.
• Drive branch-level sales discipline, consultant activity standards, customer acquisition, and cross-sell performance through Area Managers.
• Ensure sales growth is aligned to affordability standards, acceptable credit quality, and collections sustainability.
• Improve customer retention, repeat business, and branch-led market penetration across the region.