Regional Legal Credit Control Clerk

Motor Industry Bargaining Council; Wes-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Motor Industry Bargaining Council is seeking a Debt Recovery professional to manage the legal book, follow up on settlements, and drive debt recovery efforts. The role requires strong negotiation, analytical, and administrative skills in a busy environment.

The incumbent will liaise with attorneys and external agents, reconcile accounts, and support various departments to ensure timely responses and accurate records.

Qualifications

• Good written and verbal communication skills.
• Ability to negotiate effectively.
• Strong analytical and problem-solving abilities.
• Excellent customer service and admin skills.
• Understanding of credit control and pre-legal/legal processes.
• Proficient with Excel and data reconciliation.

Responsibilities

• Capture and follow up on settlement agreements.
• Capture the status of employers after DRC appearances and follow up.
• Follow up and capture board decisions.
• Follow up deletion reports with inspectorate and SSC returns.
• Negotiate with delinquent employers to maximize debt recovery.
• Daily progress follow-up on PTPs and statuses to optimize recovery.
• Liaise with debtors via all communication mediums, including phone calls.
• Handle queries from Attorneys and external collection agents and reconcile disputed accounts.
• Participate in departmental ad-hoc initiatives.

Skills

Communication skills

Negotiation

Analytical skills

Problem solving

Administrative skills

Customer service

Work under pressure

Credit control experience

Telephone skills

Legal process knowledge

Excel literacy

People orientation

Tools

Excel

Job description

• Capturing and follow up on settlement agreements


• Capturing the status of every employer once the employer has appeared before the DRC and make follow up


• Follow up and capturing of board decisions


• Follow up of deletion reports with inspectorate


• Follow up on write offs with SSC returns


• Negotiate with delinquent employers to maximize debt recovery


• Follow-up daily on progress of the PTP's and the respective statuses to optimize debt recovery


• Use effective communication and negotiation to ensure successful commitments to pay


• Liaison with all debtors via all communication mediums - must be willing to phone employers


• To receive and resolve queries received from Attorneys & external collection agents;


• To reconcile accounts in dispute with Attorneys & external collection agents

Duties And Responsibilities

Debt Collection

• Responsibility for the legal book


• Collection on Prosecuted employers


• Capturing and follow up on settlement agreements


• Capturing the status of every employer once the employer has appeared before the DRC and make follow up


• Follow up and capturing of board decisions


• Follow up of deletion reports with inspectorate


• Follow up on write offs with SSC returns


• Negotiate with delinquent employers to maximize debt recovery


• Follow-up daily on progress of the PTP's and the respective statuses to optimize debt recovery


• Use effective communication and negotiation to ensure successful commitments to pay


• Liaison with all debtors via all communication mediums - must be willing to phone employers


• To receive and resolve queries received from Attorneys & external collection agents;


• To reconcile accounts in dispute with Attorneys & external collection agents


• To participate in various departmental ad-hoc initiatives.

Administration

• Account Reconciliation and liaison with Legal


• Accurate input of notes into SLX


• Update and maintain proper employer details and the integrity of information


• Tracing of debtors


• Use TransUnion reports to for decision making and recommendation to the Credit Control supervisor and legal officer


• Linking of documents (TransUnion, deletions reports) on SLX


• Assessing accounts for write offs and recommending to the Legal officer


• Ability to recommend actions that are cost effective on individual matters


• Update and maintain legal filing and maintenance of legal library


• Issue reminder letters, Final demand letters and default listing notification for periods not referred


• Prepare further referral documents


• Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed

Customer Service

• Liaising with Legal officers and Legal Secretaries regarding the status of accounts


• Build and maintain relationship with Legal department, Inspectorate and Returns department


• Attend to walk in clients


• Handle incoming calls in a professional manner


• Liaise with attorneys, Liquidators and third parties


• Offer high class client service to both internal and external clients


• Respond to Client queries within 48 hours via telephone, e-mail, fax or post


• To liaise with other departments to address & resolve client queries

General

• General Admin Duties

Knowledge / Experience / Skills / Abilities

• Good written and verbal communication skills


• Ability to negotiate effectively


• Good Analytical skills


• Creative problem solving skills


• Strong Admin Skills


• Excellent customer service skills;


• Ability to work under pressure with high volumes of accounts


• Sound reconciliation & full function credit control experience/knowledge;


• Excellent telephone skills


• Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)


• Sound computer literacy an essential (particularly Excel)


• Ability to deal with people and be result orientated