REF: 2481 Service Control (Client Relation Manager)

Express Employment Professionals SA Head Office; Randburg; Presencial; ZAR 240.000 - 340.000; Jornada completa

Descripción de la vacante

Express Employment Professionals SA Head Office is seeking a friendly Client Relationship Manager to foster positive relationships with clients, collect feedback, and analyze data to improve service delivery.

The role emphasizes office automation, handling complaints, and routing issues to the appropriate department to drive change. Strong communication and networking skills are essential.

Formación

• Prior experience with customer service.
• Excellent interpersonal skills.
• Ability to network and build relationships.
• A degree in Business Management or a related field.

Responsabilidades

• Collect client feedback about their experience.
• Develop relationships with clients and key personnel.
• Elevate complaints and feedback to the relevant departments.
• Meet with clients to establish their needs.

Descripción del empleo

Client Relationship Manager

We are looking for a friendly and customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable. The client relationship manager will have an office automation background and will also be responsible for handling complaints and ensuring that these complaints are directed to the appropriate department to implement change.

Duties & Responsibilities

1. Collect client feedback about their experience.
2. Develop relationships with clients and key personnel.
3. Elevate complaints and feedback to the relevant departments.
4. Meet with clients to establish their needs.

Desired Experience & Qualification

1. Prior experience with customer service.
2. Excellent interpersonal skills.
3. Ability to network and build relationships.
4. A degree in Business Management or a related field.