Receptionist – Menlyn Mix Apartments & Hotel Suites

The Beekman Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading property management firm in South Africa seeks a Front Office Assistant at Menlyn Mix Apartments & Hotel Suites. The ideal candidate will have at least 2 years of experience in a similar role and must be proficient in office administration and guest relations. This role involves managing guest check-in/out procedures, resolving complaints, and ensuring high service standards. Candidates must be prepared to work weekends and holidays, and own transport is required. No accommodation is provided.

Qualifications

• 2 years’ experience in a similar position required.
• Prepared to work weekends, public holidays, and late evenings.
• Own transport is necessary, no accommodation provided.

Responsibilities

• Ensure guests receive the best reception and assistance.
• Assist guests with queries and complaints efficiently.
• Handle telephone and office administration duties.

Skills

Computer literacy including Excel & Word

Excellent guest relation skills

Ability to resolve complaints

Good interpersonal & communication skills

Education

Matric

Tools

Property Management systems

Job description

Pretoria – Gauteng – South Africa

Key Performance Areas

Ensuring that guests receive the best possible reception and assistance both on arrival, during their stay & upon departure. Ensuring that all Front Office procedures are followed & systems maintained and managed in accordance with set standards policies & procedures.

Duties

Duties range from telephone, office administration, reservations, guest related queries, stock/asset control, data capturing and handling of money. Assisting guests with queries and complaints, ensuring that same are resolved to their full satisfaction. Facilitating excellent communication with guests, other departments as well as colleagues. General problem-solving tasks.

Key Competencies & Personal Attributes

• Matric
• 2 years’ experience in a similar position
• Computer literacy skills including Excel & Word
• Working experience of Property Management systems
• Excellent guest relation skills and the ability to resolve complaints & problems
• Own transport
• Ability to work under pressure
• Good interpersonal & communication skills
• Patience
• Prepared to work on weekends, public holidays, late evenings and call outs
• No accommodation provided

Only shortlisted candidates will be contacted.

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Menlyn Mix Apartments & Hotel Suites in Menlyn, Pretoria. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 60/09

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