Receptionist / Cashier, KuGompo City

Sheldon Recruitment and Selection; East London; On-site; ZAR 163,000 - 205,000; Full time

Job summary

Sheldon Recruitment and Selection is seeking a Front Desk Manager in East London to greet residents and visitors, handle calls, and oversee reception operations. The role includes cashier duties, venue booking coordination, and general administrative tasks within a care facility.

The position requires Grade 12 with relevant qualifications, strong communication and MS Office skills, and the ability to manage multiple bookings while ensuring a compassionate, team-oriented environment.

Qualifications

• Grade 12 with qualifications in customer service, business administration, or related field.
• Experience as receptionist or cashier preferred.
• Experience in event coordination or venue booking management beneficial.
• Healthcare or elderly care setting experience a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Attention to detail in cash handling.
• Ability to manage multiple bookings and events.
• Basic knowledge of office equipment (photocopier, telephones).
• Valid driver’s license and driving comfort.
• Compassionate and patient-oriented.
• Ability to work independently and as part of a team, flexible to priorities.

Responsibilities

• Greet and welcome residents, family members, and visitors in a friendly, professional manner.
• Answer calls, direct inquiries, and take accurate messages.
• Manage switchboard for weekend and night staff changes.
• Maintain a tidy, presentable reception area.

Skills

Customer service

Communication

Organizational skills

Multitasking

Cash handling

MS Office

Education

Grade 12 with related qualifications

Tools

Xero

POS system

Office equipment (photocopier, telephones)

Job description

Applicants are required to meet the following criteria:

• Grade 12 with qualifications in customer service, business administration, or a related field
• Previous experience in a receptionist or cashier role is preferred
• Experience in event coordination or venue booking management is highly beneficial
• Experience working in a healthcare or elderly care setting is a plus
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel and Outlook)
• Attention to detail and accuracy in handling cash transactions
• Ability to manage and coordinate multiple bookings and events
• Basic knowledge of office equipment (e.g., photocopiers, telephones)
• Valid driver's license and comfortable with driving responsibilities.
• Compassionate and patient oriented.
• Ability to work independently and as part of a team/ flexible and adaptable to changing priorities

Front Desk Management

• Greet and welcome residents, family members, and visitors in a friendly and professional manner.
• Answer and direct phone calls, taking accurate messages when necessary.
• Manage the switchboard functions for changeover of weekend and night staff.
• Manage the reception area, ensuring it is tidy and presentable at all times.

Cashier Duties

• Handle cash transactions and handle processing of sales of items, tickets and services
• Maintain a cash float and balance the cash register at the end of each shift
• Process payments and write up the sales and cash receipt books
• Processing and reviewing of Cash transactions and balances on Xero or other software
• Prepare the daily banking and assist with banking when the Driver is on leave

Venue Booking Management

• Attend to all venue booking inquiries
• Schedule and coordinate venue bookings, ensuring all details are accurately recorded
• Collect payments for venue bookings
• Ensure the venue is properly prepared for each booking and that all equipment and facilities are in good working order.
• With the co-ordination and assistance of the maintenance supervisor, housekeeper & kitchen facility.
• To meet and welcome adhoc entertainment/memorial functions at the booked venue, to ensure all requirements are met and any further assistance needed.

Administrative Tasks

• Prepare Admissions, Discharges and Deaths & Transfer documentation and related records
• Record and take into safe-keeping resident's valuables/ID books
• Prepare activities schedules and notices for the notice boards and Whatsapp Group
• Handle queries/emails / photocopying & printing documents as required
• Receive and receipt all account payments, donations, cash and administration fees
• Follow up on outstanding/negative cash balances.
• Maintain stock and control of items and transportation tickets and any other sellable item
• Sort and post the mail / Assist with subsidy forms.
• Typing and filing documents / general staff admin assistance
• Manage staff whatsapp group
• Distribution of internal communication/documentation.
• Update Residents and Next of kin telephone lists ward listings and inform security
• Driving/Shopping as required
• Stand in for the Cottage Reception during that person's annual/sick leave
• Assist Residents with proof of residence.
• Help residents write maintenance requests and complaints and communicate with maintenance
• Assist with posters and relevant communication and co-ordinate functions with regard to bookings
• Manage the relevant communication on the Cottage and Care Home Whatsapp Groups.
• Nursing services appointments, administration and general assistance
• Assist with resident meal orders when the Driver is on leave / Coordinating Driver's appointments

Communication

• Serve as the primary point of contact for inquiries and concerns from residents, family members, and visitors.
• Communicate effectively with staff and management to ensure smooth operations.

Customer Service

• Provide excellent customer service, ensuring that all interactions are handled with empathy and professionalism.
• Address and resolve any issues or complaints promptly and efficiently.

Health and Safety

• Adhere to all health and safety regulations to ensure a safe environment for residents and staff.

Salary: R16 500 per month dependent on experience

If you have not received a response within 7 working days, please consider your application unsuccessful