Quality and Insights Consultant

Kaelo; Johannesburg; Presencial; ZAR 360 000 - 540 000; Tempo integral

Resumo da oferta

Kaelo, a South African health solutions provider, seeks a Quality and Insights Consultant to ensure ISO 9001:2015 compliance and drive continuous improvement across products, services, and processes. You will gather information, conduct audits, analyze findings, and develop actionable insights while supporting standards and tools that help meet customer requirements.

The role requires 1–3 years of QA experience, knowledge of ISO standards, and strong analytical and communication skills to

Qualificações

• 1-3 years' Quality Assurance experience.
• Knowledge of and experience with ISO standards.
• Experience in the healthcare industry.
• ISO 9001:2015 Auditor Transition Training.
• Certified Quality Auditor certification.
• Quality management training.

Responsabilidades

• Conduct business audits within agreed time frames.
• Compile quality and insights reports that identify trends, risks, and improvement opportunities.
• Assess and manage audit results, ensuring effective corrective and preventive action plans are implemented and maintained.
• Attend relevant business meetings to provide quality support and identify opportunities for improvement.
• Monitor quality standards and support business areas in meeting quality requirements.
• Support and monitor knowledge and development models.
• Drive and support continuous improvement initiatives.

Conhecimentos

Root cause analysis

Data analysis

Communication skills

Detail-oriented

Formação académica

ISO 9001:2015 Auditor Transition Training

Certified Quality Auditor

Quality management training

Descrição da oferta de emprego

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

The Quality and Insights Consultant forms part of the Quality and Insights business area and is responsible for understanding the business's quality requirements and supporting compliance with ISO 9001:2015. The role gathers information from relevant sources to conduct audits, analyse findings, and generate actionable insights. It also supports and maintains the standards, guidance, and tools that help the business consistently meet customer requirements and drive continuous improvement in products, services, and processes.

KEY OUTCOMES

Conduct business audits within agreed time frames.

Compile quality and insights reports that identify trends, risks, and improvement opportunities.

Assess and manage audit results, ensuring effective corrective and preventive action plans are implemented and maintained.

Attend relevant business meetings to provide quality support and identify opportunities for improvement.

Monitor quality standards and support business areas in meeting quality requirements.

Support and monitor knowledge and development models.

Drive and support continuous improvement initiatives.

Qualifications

WORK EXPERIENCE REQUIRED

1-3 years' Quality Assurance experience.

PREFERRED

Knowledge of and experience with ISO standards.

Experience in the healthcare industry.

EDUCATION AND QUALIFICATIONS:

PREFERRED

ISO 9001:2015 Auditor Transition Training.

Certified Quality Auditor certification.

Quality management training.

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Root cause analysis.

Strong technical proficiency and the ability to acquire new knowledge quickly.

Ability to analyse data and develop, document, and review processes.

Excellent written and verbal communication skills.

Detail-oriented, with a strong desire to help others perform at their best.

PREFERRED

Lean Six Sigma knowledge or certification.

Additional Information

• Accountability
• Action orientated
• Communication
• Business writing skills
• Manage complexity
• Decision thinking
• Resilient and adaptive
• Resourceful
• Demonstrates self-awareness
• Significance and values orientated